Inbound Operations Coordinator
Centric Business Systems, Rocky Mount, NC, United States
Job Title
This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service.
Responsibilities
This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to:
Responsible for working on National email requests
Document orders in UConnect (CRM)
Create Sales Orders in EAuto
Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status
Bill installation compensation
Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers
Other duties as needed
Job Related Dimensions
Strong attention to detail
Strong communication skills both verbal and written
Proficiency in MS Office products (Excel, Word, MS Outlook).
Proficiency in E-Automate or other similar ERP system
Proficiency with ECM/Workflow software
Ability to multitask
Ability to work in fast paced environment with time sensitive deadlines
Qualifications
HS Diploma or GED
Physical Demands & Work Environment
Ability to sit at a desk for prolonged periods of time.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to lift 20+lbs on occasion.
Ability to work in fast paced environment
This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service.
Responsibilities
This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to:
Responsible for working on National email requests
Document orders in UConnect (CRM)
Create Sales Orders in EAuto
Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status
Bill installation compensation
Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers
Other duties as needed
Job Related Dimensions
Strong attention to detail
Strong communication skills both verbal and written
Proficiency in MS Office products (Excel, Word, MS Outlook).
Proficiency in E-Automate or other similar ERP system
Proficiency with ECM/Workflow software
Ability to multitask
Ability to work in fast paced environment with time sensitive deadlines
Qualifications
HS Diploma or GED
Physical Demands & Work Environment
Ability to sit at a desk for prolonged periods of time.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to lift 20+lbs on occasion.
Ability to work in fast paced environment