Front Office- Insurance Coordinator (Bilingual)
Community Dental Partners, Waco, TX, United States
FRONT OFFICE ASSISTANT - INSURANCE COORDINATOR
Location:
Route 32 Pediatric Dentistry & Orthodontics (Waco) (Seaside Dental)
Schedule:
Monday-Thursday
Salary:
$14-18/hr (based on experience)
Reports to:
Practice Manager
Key Partnership:
Clinical, Billing, and Operations
Department:
Operations
Classification:
Non-Exempt
Position Overview
Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance Processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!
Essential Duties
Greet patients upon arrival
Receive paperwork and insurance information from the Greeter; perform a secondary check for accuracy before scanning in the system
Change and update patient status in the computer according to established guidelines
Handle routine questions over the phone concerning appointments, policies, insurance, and treatments; update notes in the system to reflect changes
Verify insurance and frequencies when needed
Review the schedule in advance to ensure appointments and patients are due before confirming them
Confirm patients the day before and the day of the appointment; reappoint examination appointments or refer other appointments to the proper person for reappointment if necessary
Back up the Greeter when they are not at the station or performing a trust walk
Maintain cleanliness of the front office area/lobby
Perform other duties as assigned
Requirements
Education: High School graduate or equivalent
Written and verbal communication skills
Customer service experience is a plus
Multitasking and prioritizing abilities
Dependability
Team player
Key Skills & Abilities
Ability to work with minimal supervision; self-starter with initiative
Flexible and adaptable to a dynamic business environment
High engagement; supportive of leadership and company values
Attention to detail and task completion
Strong interpersonal and customer service skills
Effective oral and written communication
Computer software proficiency; organizing and prioritizing workloads
Ability to build relationships with new people
Benefits & Perks
401(k)
Health (PPO/HSA), Vision, Dental
Disability insurance (STD/LTD)
Accident Insurance
Life Insurance
Employee, Spouse, and Child Life Insurance Options
Paid Time Off
Holiday Pay
CPR Certification (Hep B)
Career Growth Opportunities
Company-provided online learning courses
Competitive Compensation
Paid Training
Employee events and celebrations
Employee Assistance Program (EAP)
Perks at Work; Employee Discount Program
#J-18808-Ljbffr
Location:
Route 32 Pediatric Dentistry & Orthodontics (Waco) (Seaside Dental)
Schedule:
Monday-Thursday
Salary:
$14-18/hr (based on experience)
Reports to:
Practice Manager
Key Partnership:
Clinical, Billing, and Operations
Department:
Operations
Classification:
Non-Exempt
Position Overview
Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance Processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!
Essential Duties
Greet patients upon arrival
Receive paperwork and insurance information from the Greeter; perform a secondary check for accuracy before scanning in the system
Change and update patient status in the computer according to established guidelines
Handle routine questions over the phone concerning appointments, policies, insurance, and treatments; update notes in the system to reflect changes
Verify insurance and frequencies when needed
Review the schedule in advance to ensure appointments and patients are due before confirming them
Confirm patients the day before and the day of the appointment; reappoint examination appointments or refer other appointments to the proper person for reappointment if necessary
Back up the Greeter when they are not at the station or performing a trust walk
Maintain cleanliness of the front office area/lobby
Perform other duties as assigned
Requirements
Education: High School graduate or equivalent
Written and verbal communication skills
Customer service experience is a plus
Multitasking and prioritizing abilities
Dependability
Team player
Key Skills & Abilities
Ability to work with minimal supervision; self-starter with initiative
Flexible and adaptable to a dynamic business environment
High engagement; supportive of leadership and company values
Attention to detail and task completion
Strong interpersonal and customer service skills
Effective oral and written communication
Computer software proficiency; organizing and prioritizing workloads
Ability to build relationships with new people
Benefits & Perks
401(k)
Health (PPO/HSA), Vision, Dental
Disability insurance (STD/LTD)
Accident Insurance
Life Insurance
Employee, Spouse, and Child Life Insurance Options
Paid Time Off
Holiday Pay
CPR Certification (Hep B)
Career Growth Opportunities
Company-provided online learning courses
Competitive Compensation
Paid Training
Employee events and celebrations
Employee Assistance Program (EAP)
Perks at Work; Employee Discount Program
#J-18808-Ljbffr