Front Office- Insurance Coordinator (Bilingual)
Community Dental Partners, Mcallen, TX, United States
Insurance Coordinator
Reports to:
Practice Manager
Key Partnership:
Clinical, Billing, and Operations
Department:
Operations
Salary:
$13/hr (based on experience)
Classification:
Non-Exempt
Status:
Full Time
About this role
Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!
Job Responsibilities
Greet patients upon arrival
Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
Change and update patient(s) status in the computer according to establishes guidelines
Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
Verifying insurance and frequencies when needed.
Review the schedule in advance to ensure appointments and patients are due before confirming them.
Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
Back up the Greeter when they are not at the station or are performing a trust walk.
Clean/maintain front office area/lobby
Perform other duties as assigned
Basic Qualifications
Education: High School graduate or equivalent
Written and verbal communication skills
Customer service is a plus
Multitasking and prioritizing
Dependability
Team player
Key skills and abilities, Characteristics of a good fit
Ability to work with minimal supervision, self-starter, and demonstrates initiative
Flexible and innovative; highly adaptable to the dynamic business environment
High engagement; supportive of leadership and role model for company values and guiding behaviors
Strong demonstration of task completion and dedication to detail
Team Player and great interpersonal skills
Prompt and timely with work schedule
Amazing customer service skills, great at building relationships with new people
Knowledge of computer software applications
Organizing and prioritizing workloads
Effective oral and written communication skills
Great at building relationships with new people
Great interpersonal skills
Benefits
401(k)
Health (PPO/HSA), Vision, Dental,
Disability insurance (STD/LTD)
Accident Insurance
Life Insurance
Employee, Spouse, and Child Life Insurance Options
Paid Time Off
Holiday Pay
Hep B and CPR Certifications
Career Growth Opportunities
Company provided online learning courses
Competitive Compensation
Paid training
Employee fun days
Holiday celebrations
Employee Assistance Program (EAP)
Perks @ Work, Employee Discount Program
Employee, Spouse, and Child Life Insurance Options
Accident Insurance
Schedule and Location
Tuesdays-Saturday
Smile Magic McAllen/Nolana
CDP is an Equal Opportunity Employer
Community Dental Partners is an Equal Opportunity and Affiliated Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status or any other status protected by law.
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Reports to:
Practice Manager
Key Partnership:
Clinical, Billing, and Operations
Department:
Operations
Salary:
$13/hr (based on experience)
Classification:
Non-Exempt
Status:
Full Time
About this role
Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!
Job Responsibilities
Greet patients upon arrival
Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
Change and update patient(s) status in the computer according to establishes guidelines
Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
Verifying insurance and frequencies when needed.
Review the schedule in advance to ensure appointments and patients are due before confirming them.
Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
Back up the Greeter when they are not at the station or are performing a trust walk.
Clean/maintain front office area/lobby
Perform other duties as assigned
Basic Qualifications
Education: High School graduate or equivalent
Written and verbal communication skills
Customer service is a plus
Multitasking and prioritizing
Dependability
Team player
Key skills and abilities, Characteristics of a good fit
Ability to work with minimal supervision, self-starter, and demonstrates initiative
Flexible and innovative; highly adaptable to the dynamic business environment
High engagement; supportive of leadership and role model for company values and guiding behaviors
Strong demonstration of task completion and dedication to detail
Team Player and great interpersonal skills
Prompt and timely with work schedule
Amazing customer service skills, great at building relationships with new people
Knowledge of computer software applications
Organizing and prioritizing workloads
Effective oral and written communication skills
Great at building relationships with new people
Great interpersonal skills
Benefits
401(k)
Health (PPO/HSA), Vision, Dental,
Disability insurance (STD/LTD)
Accident Insurance
Life Insurance
Employee, Spouse, and Child Life Insurance Options
Paid Time Off
Holiday Pay
Hep B and CPR Certifications
Career Growth Opportunities
Company provided online learning courses
Competitive Compensation
Paid training
Employee fun days
Holiday celebrations
Employee Assistance Program (EAP)
Perks @ Work, Employee Discount Program
Employee, Spouse, and Child Life Insurance Options
Accident Insurance
Schedule and Location
Tuesdays-Saturday
Smile Magic McAllen/Nolana
CDP is an Equal Opportunity Employer
Community Dental Partners is an Equal Opportunity and Affiliated Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status or any other status protected by law.
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