Foreman
Murphy-Hoffman Company (MHC Kenworth), Chattanooga, TN, United States
Overview
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC grows, we have an opening for a Service Foreman. The role exercises direct supervisory responsibility for assigned service technicians. Assists in diagnosis of mechanical difficulties and recommends needed repairs where applicable. Assists the Service Advisor in greeting customers, selling service labor, writing repair orders, and estimating the costs of repairs within set guidelines.
Responsibilities
Daily supervision and performance management of service technicians. Schedule and assign work as required.
Work with the Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality of work performed.
Work with the Service Advisor to schedule work in the shop and communicate with customers.
Check and review work in process to ensure completion as scheduled to meet the customer’s expectations.
Work with the Service Manager in setting realistic sales and gross profit objectives.
Inspect and road test (where applicable) vehicles upon repair completion to ensure quality of repairs performed.
Keep the service administrative team advised of all warranty in process. Ensure that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that warranty parts are properly tagged and placed in the warranty room.
Perform productive work as business needs dictate.
Inform the Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
Investigate policy expense and take appropriate action to prevent recurrence.
Maintain a clean shop area and ensure special tools and shop equipment are in proper operating condition.
Promote safe work habits and environment. Report safety and security violations to the Service Manager.
Keep the Branch, Office, and/or Service Manager informed of shop bills that might exceed customer credit limits or require approval.
Pre-plan parts requirements.
Participate in training to stay current on warranty and technical issues.
Assist in opening and closing repair orders.
Perform other duties as assigned by a supervisor.
Safety-Sensitive
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety, or a lapse of attention could result in injury, illness, or death, including roles involving operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or hazardous materials and/or waste as part of the job duties.
Qualifications
CDL preferred.
Minimum of four years of experience in related field, including a proven service background and knowledge of warranties.
Excellent communication and interpersonal skills.
Good employee and customer service skills.
Strong leadership abilities.
Positive can-do attitude.
Benefits
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a full array of finance and insurance services. We strive to foster an environment where employees can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC grows, we have an opening for a Service Foreman. The role exercises direct supervisory responsibility for assigned service technicians. Assists in diagnosis of mechanical difficulties and recommends needed repairs where applicable. Assists the Service Advisor in greeting customers, selling service labor, writing repair orders, and estimating the costs of repairs within set guidelines.
Responsibilities
Daily supervision and performance management of service technicians. Schedule and assign work as required.
Work with the Service Manager in managing technicians and repair scheduling to maximize work efficiency and quality of work performed.
Work with the Service Advisor to schedule work in the shop and communicate with customers.
Check and review work in process to ensure completion as scheduled to meet the customer’s expectations.
Work with the Service Manager in setting realistic sales and gross profit objectives.
Inspect and road test (where applicable) vehicles upon repair completion to ensure quality of repairs performed.
Keep the service administrative team advised of all warranty in process. Ensure that all necessary information pertaining to warranty and policy claims are obtained and recorded on the repair order, and that warranty parts are properly tagged and placed in the warranty room.
Perform productive work as business needs dictate.
Inform the Service Manager of all customer complaints for resolution before the vehicle leaves the shop.
Investigate policy expense and take appropriate action to prevent recurrence.
Maintain a clean shop area and ensure special tools and shop equipment are in proper operating condition.
Promote safe work habits and environment. Report safety and security violations to the Service Manager.
Keep the Branch, Office, and/or Service Manager informed of shop bills that might exceed customer credit limits or require approval.
Pre-plan parts requirements.
Participate in training to stay current on warranty and technical issues.
Assist in opening and closing repair orders.
Perform other duties as assigned by a supervisor.
Safety-Sensitive
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety, or a lapse of attention could result in injury, illness, or death, including roles involving operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or hazardous materials and/or waste as part of the job duties.
Qualifications
CDL preferred.
Minimum of four years of experience in related field, including a proven service background and knowledge of warranties.
Excellent communication and interpersonal skills.
Good employee and customer service skills.
Strong leadership abilities.
Positive can-do attitude.
Benefits
Competitive Salary
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a full array of finance and insurance services. We strive to foster an environment where employees can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr