System Engineering Manager, Perfect Order Experience
Amazon, San Francisco, CA, United States
Job ID: 10399114 | ADCI - BLR 14 SEZ - F07
Perfect Order Experience (POE) Team is looking for a passionate, results‑oriented, operationally focused engineering System Engineering manager to support the fast‑evolving and expanding Seller Compliance space. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self‑service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises world‑class engineers with technical skills blending systems and software engineering.
We are looking for a technical manager with experience managing System engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support‑related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi‑functional teams and loves a fast‑paced environment. If you fit the profile we would love to talk to you.
Responsibilities
Direct management of a team of 8+ support/sysdev engineers
Process and service improvements
Monitor and improve day‑to‑day operational efficiency
Planning and some project management for software within the team
Enhancing and maintaining a best‑of‑class engineering team
Management of resources across teams
Driving smaller scope development projects and building custom tools
Basic Qualifications
3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
5+ years of managing system or software development teams experience
7+ years of relevant hands‑on systems engineering and administrative work in networking, storage systems, operating systems experience
Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
Experience in systems engineering and operations leadership for an Internet service or leading‑edge IT organization
Experience in managing system or software development teams
Experience (hands‑on) in systems engineering and administrative work in networking, storage systems, and operating systems
Experience in agile software development methodology
Preferred Qualifications
Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
Knowledge of systems engineering fundamentals (networking, storage, operating systems)
Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
Experience with AWS platforms, services, and design patterns
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Perfect Order Experience (POE) Team is looking for a passionate, results‑oriented, operationally focused engineering System Engineering manager to support the fast‑evolving and expanding Seller Compliance space. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self‑service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises world‑class engineers with technical skills blending systems and software engineering.
We are looking for a technical manager with experience managing System engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support‑related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi‑functional teams and loves a fast‑paced environment. If you fit the profile we would love to talk to you.
Responsibilities
Direct management of a team of 8+ support/sysdev engineers
Process and service improvements
Monitor and improve day‑to‑day operational efficiency
Planning and some project management for software within the team
Enhancing and maintaining a best‑of‑class engineering team
Management of resources across teams
Driving smaller scope development projects and building custom tools
Basic Qualifications
3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
5+ years of managing system or software development teams experience
7+ years of relevant hands‑on systems engineering and administrative work in networking, storage systems, operating systems experience
Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
Experience in systems engineering and operations leadership for an Internet service or leading‑edge IT organization
Experience in managing system or software development teams
Experience (hands‑on) in systems engineering and administrative work in networking, storage systems, and operating systems
Experience in agile software development methodology
Preferred Qualifications
Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
Knowledge of systems engineering fundamentals (networking, storage, operating systems)
Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
Experience with AWS platforms, services, and design patterns
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr