Manager - Operations
CRST The Transportation Solution, Inc., La Mirada, CA, United States
About The Role
The Manager – Operations leads remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.
What You'll Do
Lead remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence.
Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals.
Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals.
Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals.
Promote a safety-first culture by ensuring compliance with DOT regulations, company policies, and customer standards.
Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals.
Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts.
Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction.
Travel may be required; the amount of travel will vary by role.
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.
What You Bring
Education: High school diploma or equivalent.
Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts.
Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams.
Customer Focus: Strong experience managing customer relationships and service expectations.
Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices.
Preferred Qualifications
Education: A four-year degree or applicable work experience with demonstrated success.
Experience: Experience leading multi-account operations in a dedicated or customer-specific environment.
Strategic Thinking: Ability to align operations with company goals and customer needs.
Process Improvement: Experience implementing standard operating procedures or efficiency initiatives.
Technology: Familiarity with transportation management systems and reporting tools.
Location
Onsite in La Mirada, CA
Job Schedule
Monday - Friday, weekends as business needs arise.
Travel
Travel will be required to visit reports and customers at their locations.
Compensation
$95,000 - $110,000 is the full starting salary range (Pay Bi-Weekly). A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process.
Benefits
Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
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The Manager – Operations leads remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.
What You'll Do
Lead remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence.
Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals.
Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals.
Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals.
Promote a safety-first culture by ensuring compliance with DOT regulations, company policies, and customer standards.
Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals.
Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts.
Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction.
Travel may be required; the amount of travel will vary by role.
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.
What You Bring
Education: High school diploma or equivalent.
Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts.
Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams.
Customer Focus: Strong experience managing customer relationships and service expectations.
Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices.
Preferred Qualifications
Education: A four-year degree or applicable work experience with demonstrated success.
Experience: Experience leading multi-account operations in a dedicated or customer-specific environment.
Strategic Thinking: Ability to align operations with company goals and customer needs.
Process Improvement: Experience implementing standard operating procedures or efficiency initiatives.
Technology: Familiarity with transportation management systems and reporting tools.
Location
Onsite in La Mirada, CA
Job Schedule
Monday - Friday, weekends as business needs arise.
Travel
Travel will be required to visit reports and customers at their locations.
Compensation
$95,000 - $110,000 is the full starting salary range (Pay Bi-Weekly). A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process.
Benefits
Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
#J-18808-Ljbffr