Bilingual Customer Care Sr. Specialist Retail $21/HR + 10% Lang Differential
FNBO, Sioux Falls, SD, United States
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job
Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Our next class is scheduled to start on Monday, June 8, 2026.
You MUST be able to train 9:00 AM to 6:00 PM CST for the first 7 weeks on‑site at the Omaha NE Tower, Yankton SD Branch, Kearney NE Branch or Greeley CO Branch. 100% attendance required; time‑off requests will not be granted during the training period.
Starting Monday, July 27, 2026, you will then transition into your solidified shift/schedule and work remotely from home.
Shift Days
10:00 AM – 6:30 PM (Mon–Fri)
After the 7 weeks of paid on‑site training (July 27, 2026), you may select a FULL‑TIME FLEX schedule. You can choose a shift between 7:00 AM and 10:00 PM CST, Monday through Sunday, with a minimum commitment of 40 hours per week. Evening, weekend and holiday availability may be required on a recurring or intermittent basis.
Required Residency
You must reside within a 70‑mile radius of one of the following locations:
1601 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Ave, Kearney, NE 68847
Benefits eligibility for all employees begins the first of the month following your start date (July 1, 2026).
Compensation
$23.10 ($21.00 per hour + 10% language differential). Non‑Exempt/Hourly.
About This Role
Role Summary
Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers!
Key Accountabilities – What You Will Do
Assist customers: Handle inbound and outbound calls to address inquiries and provide support.
Account management: Help customers manage their bank accounts, including balance inquiries, fund transfers and transaction history.
Issue resolution: Resolve issues related to account discrepancies, unauthorized transactions and other banking problems.
Product information: Provide information about bank products and services such as loans, credit cards and savings accounts.
Customer verification: Verify customer identity to ensure security and privacy.
Service requests: Process service requests such as account openings, closures and changes to account details.
Technical support: Offer basic technical support for online banking, mobile app usage and ATM issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance.
Feedback collection: Gather customer feedback to improve services and enhance satisfaction.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Work Location / Space
Having an organized workstation to aid with seamless customer interactions is a best practice.
WFH employees must live within 90 miles of a service center so equipment can be delivered or onsite work performed.
WFH employees must have a clean, accessible, quiet workspace with no distracting background noise.
Appropriate dependent care must be in place; working from home is not a substitute for child or other dependent care.
Employees are responsible for all expenses incurred to establish and use the designated home workspace.
Due to the nature of confidential customer information, visitors while working are not allowed, regardless of location.
Commuting to an FNBO location for meetings, training or other in‑person tasks may be required; travel time/mileage will not be paid or reimbursed.
Working from a location other than your permanent address must be pre‑arranged and approved by management. WFH arrangements may be rescinded if the address is more than 90 miles from a call center site.
Qualifications – Who You Are
Bilingual in English and Spanish (required)
Customer service skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months)
Communication skills: Excellent verbal and written communication skills to convey information and resolve issues.
Problem‑solving abilities: Ability to quickly identify and resolve customer issues with a solution‑oriented approach.
Technical proficiency: Familiarity with banking software (preferred), online banking platforms and basic troubleshooting for common technical issues.
Attention to detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
Time management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast‑paced environment.
Product knowledge: Good understanding of the bank’s products and services to provide accurate assistance (branch experience a plus).
Adaptability: Flexibility to adapt to changing policies, procedures and customer needs.
Teamwork: Ability to work collaboratively with colleagues and other departments to deliver excellent service.
Compliance awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
Active listening: Strong active listening skills to understand customer concerns and address them effectively.
Sales skills: Basic sales skills to promote bank products and services when appropriate.
High school diploma or GED (required).
Quiet workspace with minimal distractions for remote work.
Fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Candidates must possess unrestricted work authorization and not require future sponsorship.
Work Environment
The incumbent will work onsite during the initial training period. After training is complete, the incumbent may transition to remote work, offering the ability to work from a location of your choice while remaining fully integrated through digital collaboration tools.
Compensation and Benefits Overview
We offer a variety of benefits designed to keep you and your family healthy and financially secure:
Medical, Dental and Vision insurance
401(k) with matching contributions
Time‑off programs
Health Savings Account (HSA) and Dependent Care
Employee banking
Growth opportunities
Tuition assistance
Short‑term and long‑term disability insurance
Learn more about FNBO benefits at https://www.fnbo.com/careers/benefits/.
Job number: R-20260668
Equal Opportunity & Belonging
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).
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Summary of the Job
Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Our next class is scheduled to start on Monday, June 8, 2026.
You MUST be able to train 9:00 AM to 6:00 PM CST for the first 7 weeks on‑site at the Omaha NE Tower, Yankton SD Branch, Kearney NE Branch or Greeley CO Branch. 100% attendance required; time‑off requests will not be granted during the training period.
Starting Monday, July 27, 2026, you will then transition into your solidified shift/schedule and work remotely from home.
Shift Days
10:00 AM – 6:30 PM (Mon–Fri)
After the 7 weeks of paid on‑site training (July 27, 2026), you may select a FULL‑TIME FLEX schedule. You can choose a shift between 7:00 AM and 10:00 PM CST, Monday through Sunday, with a minimum commitment of 40 hours per week. Evening, weekend and holiday availability may be required on a recurring or intermittent basis.
Required Residency
You must reside within a 70‑mile radius of one of the following locations:
1601 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Ave, Kearney, NE 68847
Benefits eligibility for all employees begins the first of the month following your start date (July 1, 2026).
Compensation
$23.10 ($21.00 per hour + 10% language differential). Non‑Exempt/Hourly.
About This Role
Role Summary
Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers!
Key Accountabilities – What You Will Do
Assist customers: Handle inbound and outbound calls to address inquiries and provide support.
Account management: Help customers manage their bank accounts, including balance inquiries, fund transfers and transaction history.
Issue resolution: Resolve issues related to account discrepancies, unauthorized transactions and other banking problems.
Product information: Provide information about bank products and services such as loans, credit cards and savings accounts.
Customer verification: Verify customer identity to ensure security and privacy.
Service requests: Process service requests such as account openings, closures and changes to account details.
Technical support: Offer basic technical support for online banking, mobile app usage and ATM issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance.
Feedback collection: Gather customer feedback to improve services and enhance satisfaction.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Work Location / Space
Having an organized workstation to aid with seamless customer interactions is a best practice.
WFH employees must live within 90 miles of a service center so equipment can be delivered or onsite work performed.
WFH employees must have a clean, accessible, quiet workspace with no distracting background noise.
Appropriate dependent care must be in place; working from home is not a substitute for child or other dependent care.
Employees are responsible for all expenses incurred to establish and use the designated home workspace.
Due to the nature of confidential customer information, visitors while working are not allowed, regardless of location.
Commuting to an FNBO location for meetings, training or other in‑person tasks may be required; travel time/mileage will not be paid or reimbursed.
Working from a location other than your permanent address must be pre‑arranged and approved by management. WFH arrangements may be rescinded if the address is more than 90 miles from a call center site.
Qualifications – Who You Are
Bilingual in English and Spanish (required)
Customer service skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months)
Communication skills: Excellent verbal and written communication skills to convey information and resolve issues.
Problem‑solving abilities: Ability to quickly identify and resolve customer issues with a solution‑oriented approach.
Technical proficiency: Familiarity with banking software (preferred), online banking platforms and basic troubleshooting for common technical issues.
Attention to detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
Time management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast‑paced environment.
Product knowledge: Good understanding of the bank’s products and services to provide accurate assistance (branch experience a plus).
Adaptability: Flexibility to adapt to changing policies, procedures and customer needs.
Teamwork: Ability to work collaboratively with colleagues and other departments to deliver excellent service.
Compliance awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
Active listening: Strong active listening skills to understand customer concerns and address them effectively.
Sales skills: Basic sales skills to promote bank products and services when appropriate.
High school diploma or GED (required).
Quiet workspace with minimal distractions for remote work.
Fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Candidates must possess unrestricted work authorization and not require future sponsorship.
Work Environment
The incumbent will work onsite during the initial training period. After training is complete, the incumbent may transition to remote work, offering the ability to work from a location of your choice while remaining fully integrated through digital collaboration tools.
Compensation and Benefits Overview
We offer a variety of benefits designed to keep you and your family healthy and financially secure:
Medical, Dental and Vision insurance
401(k) with matching contributions
Time‑off programs
Health Savings Account (HSA) and Dependent Care
Employee banking
Growth opportunities
Tuition assistance
Short‑term and long‑term disability insurance
Learn more about FNBO benefits at https://www.fnbo.com/careers/benefits/.
Job number: R-20260668
Equal Opportunity & Belonging
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).
#J-18808-Ljbffr