Bilingual Customer Care Sr. Specialist Retail $21/HR + 10% Lang Differential
First National Bank of Omaha, Iowa, LA, United States
Summary of the Job
At FNBO, our employees are the heart of our story and we are committed to their success. We are hiring Customer Care Senior Specialists to work with our customers.
Training begins Monday, June 8, 2026 and lasts seven weeks onsite at one of our locations (Omaha, NE; Yankton, SD; Kearney, NE; or Greeley, CO). 100 % attendance is required and time‑off requests are not granted during the training period. After training, employees may work remotely with flexible schedules.
About This Role
As a Customer Care Senior Specialist you will be the first point of contact for our valued customers, handling inbound and outbound calls and providing support to ensure a superior customer experience.
Key Accountabilities – What You Will Do
Handle inbound and outbound calls to address customer inquiries and provide support.
Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Provide information about bank products and services such as loans, credit cards, and savings accounts.
Verify customer identity to ensure security and privacy of account information.
Process service requests like account openings, closures, and changes to account details.
Offer basic technical support for online banking, mobile app usage, and ATM–related issues.
Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Gather customer feedback to improve services and enhance customer satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.
Work Location / Space
WFH employees must live within a 90‑mile radius of a service center and maintain a clean, quiet workspace with no distractions.
Employees are responsible for all expenses related to the establishment and use of the designated home workspace.
Due to the confidential nature of customer information, visitors are not allowed while working.
Travel to FNBO locations for meetings or training may be required; travel time and mileage are not reimbursed.
Working from an address outside a 90‑mile radius of a call center site requires prior approval; arrangements may be rescinded.
The Ideal Candidate for This Role
Qualifications – Who You Are:
Bilingual in English and Spanish (required).
Strong customer service skills; at least 12 months of experience (preferred).
Excellent verbal and written communication skills.
Problem‑solving ability with a solution‑oriented approach.
Technical proficiency with banking software and online platforms (preferred).
Attention to detail to ensure accurate processing of customer information.
Time‑management skills to handle multiple tasks in a fast‑paced environment.
Product knowledge of bank products and services; branch experience a plus.
Adaptability to changing policies, procedures, and customer needs.
Teamwork capability with colleagues and other departments.
Compliance awareness of banking regulations.
Active listening skills to understand customer concerns.
Basic sales skills to promote bank products when appropriate.
High school diploma or GED (required).
Remote‑work workspace with minimal distractions and a fast, reliable internet connection.
Open to working overtime hours when needed.
Unrestricted work authorization; no future sponsorship required.
Work Environment
The role requires onsite presence during the initial training period. After training, you may transition to remote work while remaining integrated with the team through digital collaboration tools and regular communication.
Compensation and Benefits Overview
Compensation starts at $23.10 per hour ($21.00 base + 10 % language differential).
Benefits eligibility begins the month following your start date (July 1, 2026).
Medical, Dental, Vision insurance
401(k) with matching contributions
Time‑off programs
Health Savings Account (HSA) / Dependent Care
Employee banking
Growth and tuition assistance opportunities
Short‑term and long‑term disability insurance
Equal Opportunity & Belonging
FNBO is an equal‑opportunity employer and strives to foster a workplace where all employees feel valued and empowered.
Job Number
R-20260668
#J-18808-Ljbffr
At FNBO, our employees are the heart of our story and we are committed to their success. We are hiring Customer Care Senior Specialists to work with our customers.
Training begins Monday, June 8, 2026 and lasts seven weeks onsite at one of our locations (Omaha, NE; Yankton, SD; Kearney, NE; or Greeley, CO). 100 % attendance is required and time‑off requests are not granted during the training period. After training, employees may work remotely with flexible schedules.
About This Role
As a Customer Care Senior Specialist you will be the first point of contact for our valued customers, handling inbound and outbound calls and providing support to ensure a superior customer experience.
Key Accountabilities – What You Will Do
Handle inbound and outbound calls to address customer inquiries and provide support.
Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Provide information about bank products and services such as loans, credit cards, and savings accounts.
Verify customer identity to ensure security and privacy of account information.
Process service requests like account openings, closures, and changes to account details.
Offer basic technical support for online banking, mobile app usage, and ATM–related issues.
Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Gather customer feedback to improve services and enhance customer satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.
Work Location / Space
WFH employees must live within a 90‑mile radius of a service center and maintain a clean, quiet workspace with no distractions.
Employees are responsible for all expenses related to the establishment and use of the designated home workspace.
Due to the confidential nature of customer information, visitors are not allowed while working.
Travel to FNBO locations for meetings or training may be required; travel time and mileage are not reimbursed.
Working from an address outside a 90‑mile radius of a call center site requires prior approval; arrangements may be rescinded.
The Ideal Candidate for This Role
Qualifications – Who You Are:
Bilingual in English and Spanish (required).
Strong customer service skills; at least 12 months of experience (preferred).
Excellent verbal and written communication skills.
Problem‑solving ability with a solution‑oriented approach.
Technical proficiency with banking software and online platforms (preferred).
Attention to detail to ensure accurate processing of customer information.
Time‑management skills to handle multiple tasks in a fast‑paced environment.
Product knowledge of bank products and services; branch experience a plus.
Adaptability to changing policies, procedures, and customer needs.
Teamwork capability with colleagues and other departments.
Compliance awareness of banking regulations.
Active listening skills to understand customer concerns.
Basic sales skills to promote bank products when appropriate.
High school diploma or GED (required).
Remote‑work workspace with minimal distractions and a fast, reliable internet connection.
Open to working overtime hours when needed.
Unrestricted work authorization; no future sponsorship required.
Work Environment
The role requires onsite presence during the initial training period. After training, you may transition to remote work while remaining integrated with the team through digital collaboration tools and regular communication.
Compensation and Benefits Overview
Compensation starts at $23.10 per hour ($21.00 base + 10 % language differential).
Benefits eligibility begins the month following your start date (July 1, 2026).
Medical, Dental, Vision insurance
401(k) with matching contributions
Time‑off programs
Health Savings Account (HSA) / Dependent Care
Employee banking
Growth and tuition assistance opportunities
Short‑term and long‑term disability insurance
Equal Opportunity & Belonging
FNBO is an equal‑opportunity employer and strives to foster a workplace where all employees feel valued and empowered.
Job Number
R-20260668
#J-18808-Ljbffr