Behavioral Health & Security Associate - BH Intake Unit
Carle Inclusion Connection Group, Peoria, IL, United States
Overview
Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.
Qualifications
Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Crisis Prevention Institute (CPI) Training within 3 months
Education: Bachelor’s Degree in Social Work, Psychology, Criminal Justice, or Related Field.
Other Requirements: Adept in written, verbal, and reading comprehension of fluent English; basic computer skills including word processing, spreadsheets, email, and web browsing; multicultural sensitivity; critical thinking using independent judgment; advanced reading, writing, and oral skills; proficiency with core PC functions and Windows environment.
Therapeutic Environment and Safety Focus
Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals.
Sets behavioral limits on patients according to hospital and ED policies.
De‑escalates patients utilizing CPI techniques.
Takes initiative to make decisions and take immediate action to ensure safety.
Participates in the application of seclusion/restraints when appropriate; provides monitoring and completes documentation, including restriction of rights forms.
Participates in patient and staff debriefing.
Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed.
Provides supportive care to patients and families when appropriate.
Continuously monitors video/audio equipment to ensure safety, and/or makes rounds in the immediate patient care area.
Completes electronic event reports as indicated.
Assessment Focus
Serves as a point of entry for the Behavioral Health Service Line.
Answers all calls in a timely manner.
Ensures patients are treated with respect and dignity.
Obtains pertinent information from referral sources to triage requests for services.
Assists in facilitating admissions or making referrals to appropriate resources.
Utilizes collected data to triage Behavioral Health patients and recommend appropriate level of care.
Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, releases of information).
Assists in administering and scoring assessment scales per protocol as needed.
Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision.
Documents interventions succinctly and goal‑directed using DAIR format.
Incorporates Recovery principles in all therapeutic interventions.
Provides support, sets limits, and/or facilitates learning from the situation if providing direct patient care.
Performance Improvement Focus
Actively promotes and achieves customer satisfaction (patient, family, departments and physicians).
Assists in completing chart audits and compiling other data to evaluate performance.
Compiles and assists in analyzing intake, utilization and patient flow data.
Generates ideas for improving processes, treatment, and patient care.
Participates in Root Cause Analyses and assists in developing and implementing action plans.
Community Resource Focus
Educates Behavioral Health patients, families and significant others about the Behavioral Health Service Line.
Possesses a working knowledge of community services.
Assists in referring patients to the most clinically appropriate setting.
Assists in arranging recommended services (e.g., makes appointments with follow‑up providers).
Documents patient requests for services, suggested referrals and disposition of such.
Incorporates Recovery principles in disposition planning.
Assists in conducting follow‑up surveys to ensure patient needs were met.
Assists in removing barriers patients/families encounter with recommendations.
Acts as a patient advocate to gain access to community services.
Maintains solid working relationships with community providers.
Recognizes and reports abuse
eglect situations as required by law.
Compensation and Benefits
The compensation range for this position is $17.89 per hour – $28.98 per hour. The actual compensation offered will depend on experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. For more information, visit careers.carlehealth.org/benefits.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.
#J-18808-Ljbffr
Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.
Qualifications
Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Crisis Prevention Institute (CPI) Training within 3 months
Education: Bachelor’s Degree in Social Work, Psychology, Criminal Justice, or Related Field.
Other Requirements: Adept in written, verbal, and reading comprehension of fluent English; basic computer skills including word processing, spreadsheets, email, and web browsing; multicultural sensitivity; critical thinking using independent judgment; advanced reading, writing, and oral skills; proficiency with core PC functions and Windows environment.
Therapeutic Environment and Safety Focus
Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals.
Sets behavioral limits on patients according to hospital and ED policies.
De‑escalates patients utilizing CPI techniques.
Takes initiative to make decisions and take immediate action to ensure safety.
Participates in the application of seclusion/restraints when appropriate; provides monitoring and completes documentation, including restriction of rights forms.
Participates in patient and staff debriefing.
Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed.
Provides supportive care to patients and families when appropriate.
Continuously monitors video/audio equipment to ensure safety, and/or makes rounds in the immediate patient care area.
Completes electronic event reports as indicated.
Assessment Focus
Serves as a point of entry for the Behavioral Health Service Line.
Answers all calls in a timely manner.
Ensures patients are treated with respect and dignity.
Obtains pertinent information from referral sources to triage requests for services.
Assists in facilitating admissions or making referrals to appropriate resources.
Utilizes collected data to triage Behavioral Health patients and recommend appropriate level of care.
Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, releases of information).
Assists in administering and scoring assessment scales per protocol as needed.
Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision.
Documents interventions succinctly and goal‑directed using DAIR format.
Incorporates Recovery principles in all therapeutic interventions.
Provides support, sets limits, and/or facilitates learning from the situation if providing direct patient care.
Performance Improvement Focus
Actively promotes and achieves customer satisfaction (patient, family, departments and physicians).
Assists in completing chart audits and compiling other data to evaluate performance.
Compiles and assists in analyzing intake, utilization and patient flow data.
Generates ideas for improving processes, treatment, and patient care.
Participates in Root Cause Analyses and assists in developing and implementing action plans.
Community Resource Focus
Educates Behavioral Health patients, families and significant others about the Behavioral Health Service Line.
Possesses a working knowledge of community services.
Assists in referring patients to the most clinically appropriate setting.
Assists in arranging recommended services (e.g., makes appointments with follow‑up providers).
Documents patient requests for services, suggested referrals and disposition of such.
Incorporates Recovery principles in disposition planning.
Assists in conducting follow‑up surveys to ensure patient needs were met.
Assists in removing barriers patients/families encounter with recommendations.
Acts as a patient advocate to gain access to community services.
Maintains solid working relationships with community providers.
Recognizes and reports abuse
eglect situations as required by law.
Compensation and Benefits
The compensation range for this position is $17.89 per hour – $28.98 per hour. The actual compensation offered will depend on experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. For more information, visit careers.carlehealth.org/benefits.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.
#J-18808-Ljbffr