Patient Services Specialist 2
Fertility Providers Alliance, Fort Worth, TX, United States
JOB SUMMARY
The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check‑in or check‑out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.
ESSENTIAL FUNCTIONS OF THE ROLE
Assist patients and other visitors by performing patient related duties to include check‑in or check‑out, scheduling, insurance verification and answering and responding to phones inquiries. Arrange follow‑up visits and referral appointments.
Register patients by collecting and verifying insurance information. Verify patient demographics and enters changes into computer system. Direct patients to appropriate waiting areas.
Accept payments for physician/clinic services according to established guidelines.
Post payments and enter charges into computer utilizing appropriate codes.
Generate daily payment reports and verify cash drawer against report.
Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients, as requested.
Respond to routine escalated inquiries concerning services, hours of operation, etc. Ensure any patient complaints are handled appropriately.
Assist with medical records duties by pulling charts for scheduled and walk‑in appointments, prescription refills and other requests.
Retrieve, transport, sort, and file medical records. Copy medical records chart for patient transfers and referrals as requested.
Assist in training, mentoring and providing assistance to junior staff as requested.
KEY SUCCESS FACTORS
Strong listening, interpersonal, and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation.
Needs to have thorough understanding of the Out of Network process.
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Able to analyze unpaid third‑party claims and delinquent accounts to determine appropriate follow‑up actions to ensure payment.
Able to mentor and train staff.
BENEFITS
Our competitive benefits package includes the following:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar‑for‑dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
QUALIFICATIONS
Education: H.S. Diploma/GED Equivalent
Experience: 1 Year of Experience
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The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check‑in or check‑out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.
ESSENTIAL FUNCTIONS OF THE ROLE
Assist patients and other visitors by performing patient related duties to include check‑in or check‑out, scheduling, insurance verification and answering and responding to phones inquiries. Arrange follow‑up visits and referral appointments.
Register patients by collecting and verifying insurance information. Verify patient demographics and enters changes into computer system. Direct patients to appropriate waiting areas.
Accept payments for physician/clinic services according to established guidelines.
Post payments and enter charges into computer utilizing appropriate codes.
Generate daily payment reports and verify cash drawer against report.
Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients, as requested.
Respond to routine escalated inquiries concerning services, hours of operation, etc. Ensure any patient complaints are handled appropriately.
Assist with medical records duties by pulling charts for scheduled and walk‑in appointments, prescription refills and other requests.
Retrieve, transport, sort, and file medical records. Copy medical records chart for patient transfers and referrals as requested.
Assist in training, mentoring and providing assistance to junior staff as requested.
KEY SUCCESS FACTORS
Strong listening, interpersonal, and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation.
Needs to have thorough understanding of the Out of Network process.
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Able to analyze unpaid third‑party claims and delinquent accounts to determine appropriate follow‑up actions to ensure payment.
Able to mentor and train staff.
BENEFITS
Our competitive benefits package includes the following:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar‑for‑dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
QUALIFICATIONS
Education: H.S. Diploma/GED Equivalent
Experience: 1 Year of Experience
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