Patient & Family Experience Advocate

Mass General Brigham is hiring a Patient Family Relations Specialist in Boston to act as a liaison between patients and staff, addressing concerns with compassion and support. The role includes handling calls and emails, mediating patient feedback, and ensuring adherence to regulatory standards. Candidates should possess a Bachelor’s degree and have 3-5 years of relevant experience in healthcare. Familiarity with data management and excellent interpersonal skills are crucial for success. This full-time, onsite position offers a pay range of $58,136 - $84,656 annually.
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