Patient Coordinator
Chopra Medical LLC, Fairfax, VA, United States
Benefits
401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Position
Patient Coordinator / Front Desk Lead
Chopra Cosmetic Surgery
We are seeking a highly organized, patient-focused, and sales-minded Patient Coordinator to serve as the first point of contact for our cosmetic plastic surgery practice. This role is essential in creating an exceptional patient experience while driving consultation bookings, treatment conversions, and smooth daily front office operations.
The ideal candidate is warm, polished, confident on the phone, highly knowledgeable in cosmetic procedures, and capable of independently running the front office from start to finish.
Key Responsibilities
Answer all incoming phone calls promptly, professionally, and warmly
Respond to patient inquiries via phone, email, text, and CRM messaging
Educate prospective and existing patients on cosmetic surgical and non-surgical procedures
Confidently answer common patient questions regarding procedures, recovery, pricing starting points, consultation process, financing options, scheduling timelines
Book consultations, treatments, and follow-up appointments accurately
Collect consultation fees, treatment deposits, and procedure payments
Send payment links, financing resources, and pre-visit paperwork
Proactively follow up on all incoming leads in the CRM to maximize conversion
Re-engage inactive leads and nurture undecided patients through consistent communication
Confirm appointments and reduce no-shows through organized follow-up systems
Maintain accurate patient records, notes, and communication logs
Coordinate schedules for surgeon, injector, and aesthetic services
Ensure all front desk operations run smoothly throughout the day
Manage patient check-in/check-out and maintain a luxury concierge-level experience
Support consultation-to-surgery conversion through excellent communication and trust-building
Fully oversee and independently run the front office when needed
Qualifications
Minimum 2+ years of patient coordination, medical front desk, or cosmetic surgery sales experience
Strong knowledge of cosmetic plastic surgery procedures, injectables, lasers, and skincare treatments
Excellent phone etiquette and high-level customer service skills
Strong sales and consultation conversion mindset
Experience using CRM systems, EMR, scheduling software, and payment platforms
Comfortable discussing pricing, deposits, financing, and booking logistics
Strong multitasking and organizational skills in a fast-paced surgical practice
Ability to manage multiple communication channels simultaneously
Professional appearance and polished communication style
Must be dependable, proactive, and able to take ownership of the front office
Ideal Candidate Traits
Luxury hospitality mindset
Strong closer with excellent follow-up skills
Calm under pressure
Solution-oriented
Detail-driven
Confident discussing aesthetic goals
Naturally warm and personable
Self-starter who requires minimal supervision
This is an excellent opportunity for someone who thrives in cosmetic surgery, aesthetics, patient sales, and luxury medical concierge care.
#J-18808-Ljbffr
401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Position
Patient Coordinator / Front Desk Lead
Chopra Cosmetic Surgery
We are seeking a highly organized, patient-focused, and sales-minded Patient Coordinator to serve as the first point of contact for our cosmetic plastic surgery practice. This role is essential in creating an exceptional patient experience while driving consultation bookings, treatment conversions, and smooth daily front office operations.
The ideal candidate is warm, polished, confident on the phone, highly knowledgeable in cosmetic procedures, and capable of independently running the front office from start to finish.
Key Responsibilities
Answer all incoming phone calls promptly, professionally, and warmly
Respond to patient inquiries via phone, email, text, and CRM messaging
Educate prospective and existing patients on cosmetic surgical and non-surgical procedures
Confidently answer common patient questions regarding procedures, recovery, pricing starting points, consultation process, financing options, scheduling timelines
Book consultations, treatments, and follow-up appointments accurately
Collect consultation fees, treatment deposits, and procedure payments
Send payment links, financing resources, and pre-visit paperwork
Proactively follow up on all incoming leads in the CRM to maximize conversion
Re-engage inactive leads and nurture undecided patients through consistent communication
Confirm appointments and reduce no-shows through organized follow-up systems
Maintain accurate patient records, notes, and communication logs
Coordinate schedules for surgeon, injector, and aesthetic services
Ensure all front desk operations run smoothly throughout the day
Manage patient check-in/check-out and maintain a luxury concierge-level experience
Support consultation-to-surgery conversion through excellent communication and trust-building
Fully oversee and independently run the front office when needed
Qualifications
Minimum 2+ years of patient coordination, medical front desk, or cosmetic surgery sales experience
Strong knowledge of cosmetic plastic surgery procedures, injectables, lasers, and skincare treatments
Excellent phone etiquette and high-level customer service skills
Strong sales and consultation conversion mindset
Experience using CRM systems, EMR, scheduling software, and payment platforms
Comfortable discussing pricing, deposits, financing, and booking logistics
Strong multitasking and organizational skills in a fast-paced surgical practice
Ability to manage multiple communication channels simultaneously
Professional appearance and polished communication style
Must be dependable, proactive, and able to take ownership of the front office
Ideal Candidate Traits
Luxury hospitality mindset
Strong closer with excellent follow-up skills
Calm under pressure
Solution-oriented
Detail-driven
Confident discussing aesthetic goals
Naturally warm and personable
Self-starter who requires minimal supervision
This is an excellent opportunity for someone who thrives in cosmetic surgery, aesthetics, patient sales, and luxury medical concierge care.
#J-18808-Ljbffr