Patient Care Assistant (FGP) Manhattan, Care on Demand
NYU Langone Health, New York, NY, United States
Overview
1157573_RR00116725 Job ID: 1157573_RR00116725. NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained physicians and scientists who have helped shape medical history and advance patient care. An integral part of NYU Langone Health, the school is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values, and we strive to be a place where faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
For more information, visit med.nyu.edu and connect with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, and Instagram.
Position Summary
We have an exciting opportunity to join our team as a Patient Care Assistant. In this role, the successful candidate assists with administrative and patient care responsibilities to support efficient practice workflows, including reception, registration, answering phones, escorting patients, and completing clinical tasks within NYS scope of practice as needed.
Job Responsibilities
Greets patients and completes check-in and check-out processes as needed.
Answers phones and schedules appointments.
Addresses questions or routes calls/messages to appropriate contact.
Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit.
Validates patient medical record per FGP guidelines when accessing and/or updating information.
Takes vital signs and records in Electronic Medical Record.
Assists with the collection of lab specimens.
Supports FGP access and quality initiatives.
Performs other duties as needed.
Clinical Responsibilities
Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam/treatment rooms and escorts patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures appropriate translation services or equipment are in place prior to the start of visit.
Preps the patient encounter ensuring that all relevant information for the visit is up-to-date, including bloodwork, radiology images, medications, and past medical history.
Reviews and imports relevant information prior to provider encounter.
Works with the clinical team to ensure logs related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
Maintains patient privacy as it relates to HIPAA standards.
Handles appropriate patient calls and documents outcomes of all patient communications as needed.
Assists with in-basket message management related to patient medical advice requests per best practices.
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
Assists providers with procedures and/or setup according to specialty.
Stocks exam/treatment rooms and supply closets with medical supplies, linen, and equipment as needed, and communicates when replenishment is needed.
Cleans and sterilizes designated equipment after use according to FGP, IPC, and manufacturer standards.
Supports FGP Clinical Quality Management by maintaining documentation and maintenance of clinical supplies and equipment.
Reviews downtime procedures as it relates to patient visits.
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
Administrative Responsibilities
Greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients needing further assistance.
Gathers patient demographic data and materials from patients and/or their representatives; obtains insurance information and verifies eligibility electronically; collects insurance referrals if applicable.
Advises and/or collects patient and financial documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, and similar documentation, obtaining signatures where appropriate.
Enrolls patients above the age of 5 to Patient Secure by obtaining palm scan and a photo.
Promotes the utilization of Check Mate kiosks; greets and assists patients in using the kiosks when needed.
Scans documents into Epic and follows scanning guidelines; ensures documents are scanned to the correct location and document type; reports errors to management for resolution.
Monitors waiting areas to identify and communicate wait times.
Performs check-out functions including providing after-visit summaries, scheduling follow-up visits and referrals, and collecting time-of-service payments; promotes MyChart.
Answers calls professionally and schedules routine appointments and follow-ups; on subsequent visits, verifies demographic information and updates as needed.
Addresses patient questions to ensure understanding and satisfaction; refers to senior staff or billing when necessary.
Handles inquiries about pre-authorizations/certifications with the appropriate area; manages front-end work queues and in-basket messages.
Maintains cleanliness of personal and patient spaces and restocks supplies as needed; demonstrates knowledge of service standards; provides patient forms and letters as needed.
Maintains professional relationships with physicians, nurses, office and clinical staff, and access center representatives.
Prioritizes assignments to complete work in a timely manner during varying workloads; demonstrates effective communication with all levels of staff.
Performs other related duties as needed by providers and supervisors.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the mission, vision, and values and promoting excellence in patient experience.
Drives consistency in patient and colleague encounters by embodying the core principles of our CARES framework (Connect, Align, Respond, Ensure, Sign-Off).
Greets patients warmly and professionally, communicating clearly about steps of the care/interactions as appropriate.
Works with colleagues and site management to ensure positive experiences and timely resolutions for all patient inquiries.
Anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalating to leadership as appropriate.
Shares ideas to improve patient experience and access with leadership (e.g., scheduling optimization, delays reduction, employee engagement).
Partners with Patient Access Center and Central Billing Office to support collaboration and positive patient experience.
Ensures staff are versed in Access Agreement principles.
Minimum Qualifications
To qualify you must have a high school graduate or equivalent. Competencies: Working knowledge of English (verbal, reading, writing); other languages are an asset. Demonstrated computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient care experience.
Preferred Qualifications
Medical Assistant certification preferred. Proficiency in venipuncture and phlebotomy preferred. Urgent Care, POCT, EKG, Phlebotomy experience preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Equal Opportunity and Benefits
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency. The salary range for the role is $58,542.75 - $58,542.75 annually. Actual salaries depend on experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.
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1157573_RR00116725 Job ID: 1157573_RR00116725. NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained physicians and scientists who have helped shape medical history and advance patient care. An integral part of NYU Langone Health, the school is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values, and we strive to be a place where faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
For more information, visit med.nyu.edu and connect with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, and Instagram.
Position Summary
We have an exciting opportunity to join our team as a Patient Care Assistant. In this role, the successful candidate assists with administrative and patient care responsibilities to support efficient practice workflows, including reception, registration, answering phones, escorting patients, and completing clinical tasks within NYS scope of practice as needed.
Job Responsibilities
Greets patients and completes check-in and check-out processes as needed.
Answers phones and schedules appointments.
Addresses questions or routes calls/messages to appropriate contact.
Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit.
Validates patient medical record per FGP guidelines when accessing and/or updating information.
Takes vital signs and records in Electronic Medical Record.
Assists with the collection of lab specimens.
Supports FGP access and quality initiatives.
Performs other duties as needed.
Clinical Responsibilities
Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam/treatment rooms and escorts patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures appropriate translation services or equipment are in place prior to the start of visit.
Preps the patient encounter ensuring that all relevant information for the visit is up-to-date, including bloodwork, radiology images, medications, and past medical history.
Reviews and imports relevant information prior to provider encounter.
Works with the clinical team to ensure logs related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards.
Maintains patient privacy as it relates to HIPAA standards.
Handles appropriate patient calls and documents outcomes of all patient communications as needed.
Assists with in-basket message management related to patient medical advice requests per best practices.
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
Assists providers with procedures and/or setup according to specialty.
Stocks exam/treatment rooms and supply closets with medical supplies, linen, and equipment as needed, and communicates when replenishment is needed.
Cleans and sterilizes designated equipment after use according to FGP, IPC, and manufacturer standards.
Supports FGP Clinical Quality Management by maintaining documentation and maintenance of clinical supplies and equipment.
Reviews downtime procedures as it relates to patient visits.
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
Administrative Responsibilities
Greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients needing further assistance.
Gathers patient demographic data and materials from patients and/or their representatives; obtains insurance information and verifies eligibility electronically; collects insurance referrals if applicable.
Advises and/or collects patient and financial documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, and similar documentation, obtaining signatures where appropriate.
Enrolls patients above the age of 5 to Patient Secure by obtaining palm scan and a photo.
Promotes the utilization of Check Mate kiosks; greets and assists patients in using the kiosks when needed.
Scans documents into Epic and follows scanning guidelines; ensures documents are scanned to the correct location and document type; reports errors to management for resolution.
Monitors waiting areas to identify and communicate wait times.
Performs check-out functions including providing after-visit summaries, scheduling follow-up visits and referrals, and collecting time-of-service payments; promotes MyChart.
Answers calls professionally and schedules routine appointments and follow-ups; on subsequent visits, verifies demographic information and updates as needed.
Addresses patient questions to ensure understanding and satisfaction; refers to senior staff or billing when necessary.
Handles inquiries about pre-authorizations/certifications with the appropriate area; manages front-end work queues and in-basket messages.
Maintains cleanliness of personal and patient spaces and restocks supplies as needed; demonstrates knowledge of service standards; provides patient forms and letters as needed.
Maintains professional relationships with physicians, nurses, office and clinical staff, and access center representatives.
Prioritizes assignments to complete work in a timely manner during varying workloads; demonstrates effective communication with all levels of staff.
Performs other related duties as needed by providers and supervisors.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the mission, vision, and values and promoting excellence in patient experience.
Drives consistency in patient and colleague encounters by embodying the core principles of our CARES framework (Connect, Align, Respond, Ensure, Sign-Off).
Greets patients warmly and professionally, communicating clearly about steps of the care/interactions as appropriate.
Works with colleagues and site management to ensure positive experiences and timely resolutions for all patient inquiries.
Anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalating to leadership as appropriate.
Shares ideas to improve patient experience and access with leadership (e.g., scheduling optimization, delays reduction, employee engagement).
Partners with Patient Access Center and Central Billing Office to support collaboration and positive patient experience.
Ensures staff are versed in Access Agreement principles.
Minimum Qualifications
To qualify you must have a high school graduate or equivalent. Competencies: Working knowledge of English (verbal, reading, writing); other languages are an asset. Demonstrated computer skills. Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years. Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient care experience.
Preferred Qualifications
Medical Assistant certification preferred. Proficiency in venipuncture and phlebotomy preferred. Urgent Care, POCT, EKG, Phlebotomy experience preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Equal Opportunity and Benefits
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency. The salary range for the role is $58,542.75 - $58,542.75 annually. Actual salaries depend on experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.
#J-18808-Ljbffr