Medication Management Pharmacy Technician Supervisor
Indiana University Health, Plainfield, IN, United States
Overview
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
401(K) retirement savings with employer match
Tuition reimbursement
Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
Employee Assistance Program – Counseling at no cost to you
Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Description
The Refill Pharmacy Technician Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance. Key duties include, but may not be limited to:
Scheduling
Workload distribution
Training and onboarding support
Performance feedback assistance
Serving as an escalation point for workflow issues
The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program.
About this role
Monday-Friday days schedule based on team calendar
No weekends, no holidays
Hybrid opportunity up to 3 days work from home after training and successfully meeting metrics
Office days (2 days per week) required in Plainfield, IN
Qualifications
Requires previous supervisory/leadership experience.
Requires the absence of criminal history related to the ability to work with drugs.
Requires strong mathematical calculation skills.
Requires Pharmacy Technician experience; IV admixture experience preferred.
Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
Requires strong written and verbal communication skills.
Requires strong customer service skills.
Requires full proficiency typing and using Microsoft Office applications. High School Diploma or GED required.
Associate degree or equivalent experience preferred.
Requires Indiana Pharmacy Technician License.
Requires Pharmacy Technician National Certification. BLS
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
401(K) retirement savings with employer match
Tuition reimbursement
Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
Employee Assistance Program – Counseling at no cost to you
Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Description
The Refill Pharmacy Technician Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance. Key duties include, but may not be limited to:
Scheduling
Workload distribution
Training and onboarding support
Performance feedback assistance
Serving as an escalation point for workflow issues
The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program.
About this role
Monday-Friday days schedule based on team calendar
No weekends, no holidays
Hybrid opportunity up to 3 days work from home after training and successfully meeting metrics
Office days (2 days per week) required in Plainfield, IN
Qualifications
Requires previous supervisory/leadership experience.
Requires the absence of criminal history related to the ability to work with drugs.
Requires strong mathematical calculation skills.
Requires Pharmacy Technician experience; IV admixture experience preferred.
Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
Requires strong written and verbal communication skills.
Requires strong customer service skills.
Requires full proficiency typing and using Microsoft Office applications. High School Diploma or GED required.
Associate degree or equivalent experience preferred.
Requires Indiana Pharmacy Technician License.
Requires Pharmacy Technician National Certification. BLS
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr