Patient Care Coordinator
Portland Mental Health & Wellness, Salem, OR, United States
We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. For immediate consideration, please submit a resume and cover letter with our application form.
Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.
We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.
Patient Care Coordinator (PCC) – Grade 1
Location:
Salem, OR
Supervisor:
Administrative Team Supervisor
Employee Classification
: Non-Exempt (Hourly), Full-Time
Hours:
Full-Time, 40 hours per week
Compensation:
$15.05/hour
—
Primary Function:
The Patient Care Coordinator (Grade 1) serves as the welcoming face and voice of PMHW, ensuring a positive, supportive experience for patients through front desk operations, basic scheduling, and routine administrative tasks. This role focuses on mastering the foundational systems, patient interactions, and workflows essential to a smooth care experience.
Essential Functions:
Greet and check in patients warmly and professionally
Answer phones and respond to voicemails, emails, and faxes
Schedule routine appointments under supervision
Process new patient intake forms and service requests
Maintain cleanliness and organization of lobby and front desk areas
Monitor and restock basic office and kitchen supplies
Maintain accuracy and confidentiality in updating patient charts
Collect ROIs and assist with medical records requests
Support team tasks and elevate patient concerns when appropriate
Minimum Qualifications:
Preferred: at least 1 year of customer service experience
Demonstrate competence and humility in terms of race, ethnicity, gender, sexual orientation, religion, class, ability et al
Demonstrate commitment to the preservation of a workplace which embraces diversity
Demonstrate commitment to confidentiality of patient and employee information
Communicate professionally and effectively with patients and clinicians, always providing stellar customer service
Answer phone systems with excellent etiquette – a warm/friendly tone, articulate, and providing understandable responses to questions or concerns
Demonstrate a strong understanding of HIPAA policies and regulations
Demonstrate a strong attention to detail and organization
Demonstrate patience: being patient with people who may have trouble communicating or understanding what is happening is imperative for this position
Follow policies and procedures to contribute to the administrative efficiency of the practice, taking initiative to suggest and develop those that may be needed
Demonstrate strong computer skills including web based systems
Ability to work with Mac OS & Google Workspace
Equipment Operated:
Standard office equipment, including computers, copiers, printers, telephones, etc.
Work Environment:
When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.
Mental and Physical Requirements:
Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions.
Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes:
Paid Vacation Time (80 hours per year to start)
Paid Health Leave (40 hours per year)
Paid Floating Holiday Hours (80 hours per year)
Medical and Vision Insurance – Kaiser Permanente of the Northwest (choice of three plans)
Employer Paid Life and AD&D Insurance
Voluntary Additional Life and AD&D Insurance
Voluntary Short Term Disability Insurance
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
Flexible Spending Account, Health Care
Commuter Benefit – Choice of TriMet Pass or Limited Parking Reimbursement
401K Retirement Plan – Up to 4% Company Match Once Eligible
Annual Continuing Education Allowance of $500
Discounted Enrollment with Student Loan Tutor
10% Discount on Vitamins & Supplements Through Fullscript
Limited Access to Columbia Sportswear Employee Store
OnPoint Community Credit Union Group Banking Benefits
—
This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.
The requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you acknowledge that you have an opportunity to discuss this with Human Resources.
Portland Mental Healthis an equal opportunity employer. We support and encourage diversity.
#J-18808-Ljbffr
Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship.
We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians.
Patient Care Coordinator (PCC) – Grade 1
Location:
Salem, OR
Supervisor:
Administrative Team Supervisor
Employee Classification
: Non-Exempt (Hourly), Full-Time
Hours:
Full-Time, 40 hours per week
Compensation:
$15.05/hour
—
Primary Function:
The Patient Care Coordinator (Grade 1) serves as the welcoming face and voice of PMHW, ensuring a positive, supportive experience for patients through front desk operations, basic scheduling, and routine administrative tasks. This role focuses on mastering the foundational systems, patient interactions, and workflows essential to a smooth care experience.
Essential Functions:
Greet and check in patients warmly and professionally
Answer phones and respond to voicemails, emails, and faxes
Schedule routine appointments under supervision
Process new patient intake forms and service requests
Maintain cleanliness and organization of lobby and front desk areas
Monitor and restock basic office and kitchen supplies
Maintain accuracy and confidentiality in updating patient charts
Collect ROIs and assist with medical records requests
Support team tasks and elevate patient concerns when appropriate
Minimum Qualifications:
Preferred: at least 1 year of customer service experience
Demonstrate competence and humility in terms of race, ethnicity, gender, sexual orientation, religion, class, ability et al
Demonstrate commitment to the preservation of a workplace which embraces diversity
Demonstrate commitment to confidentiality of patient and employee information
Communicate professionally and effectively with patients and clinicians, always providing stellar customer service
Answer phone systems with excellent etiquette – a warm/friendly tone, articulate, and providing understandable responses to questions or concerns
Demonstrate a strong understanding of HIPAA policies and regulations
Demonstrate a strong attention to detail and organization
Demonstrate patience: being patient with people who may have trouble communicating or understanding what is happening is imperative for this position
Follow policies and procedures to contribute to the administrative efficiency of the practice, taking initiative to suggest and develop those that may be needed
Demonstrate strong computer skills including web based systems
Ability to work with Mac OS & Google Workspace
Equipment Operated:
Standard office equipment, including computers, copiers, printers, telephones, etc.
Work Environment:
When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.
Mental and Physical Requirements:
Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions.
Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes:
Paid Vacation Time (80 hours per year to start)
Paid Health Leave (40 hours per year)
Paid Floating Holiday Hours (80 hours per year)
Medical and Vision Insurance – Kaiser Permanente of the Northwest (choice of three plans)
Employer Paid Life and AD&D Insurance
Voluntary Additional Life and AD&D Insurance
Voluntary Short Term Disability Insurance
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
Flexible Spending Account, Health Care
Commuter Benefit – Choice of TriMet Pass or Limited Parking Reimbursement
401K Retirement Plan – Up to 4% Company Match Once Eligible
Annual Continuing Education Allowance of $500
Discounted Enrollment with Student Loan Tutor
10% Discount on Vitamins & Supplements Through Fullscript
Limited Access to Columbia Sportswear Employee Store
OnPoint Community Credit Union Group Banking Benefits
—
This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.
The requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you acknowledge that you have an opportunity to discuss this with Human Resources.
Portland Mental Healthis an equal opportunity employer. We support and encourage diversity.
#J-18808-Ljbffr