Desktop Administration-WOS
NTT DATA, Inc., Atlanta, GA, United States
Req ID: 367151
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
We are currently seeking a Desktop Administration – WOS to join our team in Atlanta, Georgia, United States.
Responsibilities
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services to ensure the users are satisfied with their IT support experience. The technician will own the issues through resolution.
Position Overview
Well‑rounded knowledge of the policies and procedures for their work area.
Work may require discretion and independent judgment for non‑routine matters; the primary focus of work activity is predominantly routine.
May make policy recommendations to managers and serve as an escalation point for less experienced team members.
Perform troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops, notebooks, and printers.
May respond to calls after normal business hours per leader instructions.
Update and resolve tickets in a timely manner to achieve service levels.
Identify potential issues that could adversely impact end‑user experience and take corrective action.
Position General Duties and Tasks
Typically requires 5–8 years relevant experience.
High School Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Travel including overnight domestic or international trips may be required.
Required Skills
Desktop Management – Desktop Administration – Win/Win (Wintel) 3227124
Equal Opportunity Employer
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO policy statement and Pay Transparency information, please refer to the company’s publicly available resources.
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
We are currently seeking a Desktop Administration – WOS to join our team in Atlanta, Georgia, United States.
Responsibilities
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services to ensure the users are satisfied with their IT support experience. The technician will own the issues through resolution.
Position Overview
Well‑rounded knowledge of the policies and procedures for their work area.
Work may require discretion and independent judgment for non‑routine matters; the primary focus of work activity is predominantly routine.
May make policy recommendations to managers and serve as an escalation point for less experienced team members.
Perform troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops, notebooks, and printers.
May respond to calls after normal business hours per leader instructions.
Update and resolve tickets in a timely manner to achieve service levels.
Identify potential issues that could adversely impact end‑user experience and take corrective action.
Position General Duties and Tasks
Typically requires 5–8 years relevant experience.
High School Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Travel including overnight domestic or international trips may be required.
Required Skills
Desktop Management – Desktop Administration – Win/Win (Wintel) 3227124
Equal Opportunity Employer
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO policy statement and Pay Transparency information, please refer to the company’s publicly available resources.
#J-18808-Ljbffr