Desktop Administration-WOS
NTT America, Inc., Atlanta, GA, United States
Req ID: 367151
Desktop Administration-WOS
– Atlanta, Georgia, United States.
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services to ensure users are satisfied with their IT support experience. The technician will own issues through resolution.
Responsibilities
Well‑rounded knowledge of the policies and procedures for their work area.
Discretion and independent judgment for non‑routine matters, with a primary focus on routine work activities.
Make policy recommendations to managers and serve as an escalation point for less experienced team members.
Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops, notebooks, and printers.
May respond to calls after normal business hours per leader instructions.
Update and resolve tickets in a timely manner to achieve Service Levels.
Identify potential issues that could adversely impact end‑user experience and take corrective action.
Ensure overall user satisfaction with IT support experience.
Qualifications
Typically requires 5–8 years of relevant experience.
High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Travel including overnight domestic or international trips may be required.
Skill: Desktop Management—Desktop Administration—Win‑tel 3227124.
Equal Employment Opportunity
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you’d like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
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Desktop Administration-WOS
– Atlanta, Georgia, United States.
The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services to ensure users are satisfied with their IT support experience. The technician will own issues through resolution.
Responsibilities
Well‑rounded knowledge of the policies and procedures for their work area.
Discretion and independent judgment for non‑routine matters, with a primary focus on routine work activities.
Make policy recommendations to managers and serve as an escalation point for less experienced team members.
Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops, notebooks, and printers.
May respond to calls after normal business hours per leader instructions.
Update and resolve tickets in a timely manner to achieve Service Levels.
Identify potential issues that could adversely impact end‑user experience and take corrective action.
Ensure overall user satisfaction with IT support experience.
Qualifications
Typically requires 5–8 years of relevant experience.
High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Travel including overnight domestic or international trips may be required.
Skill: Desktop Management—Desktop Administration—Win‑tel 3227124.
Equal Employment Opportunity
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you’d like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).
#J-18808-Ljbffr