Front End Associate
The Restaurant Store, Orlando, FL, United States
Job Summary
The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front‑end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.
Responsibilities
Deliver friendly, efficient front‑end customer service and ensure a smooth checkout experience
Consistently achieve high levels of point‑of‑sale transactions on a daily basis
Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
Process customer returns and ensure items are restocked appropriately
Expedite customer flow through checkout lanes to minimize wait times
Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
Refill and merchandise impulse products at the front end to support sales
Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
Physical Requirements
Work is performed while standing and/or walking, up to and including 9 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Experience
Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem‑solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations
Company Overview
Your one‑stop‑shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Benefits
Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance
Available at HQ Locations Only
On‑Site Fitness Centers
Dog‑friendly Offices
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The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front‑end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.
Responsibilities
Deliver friendly, efficient front‑end customer service and ensure a smooth checkout experience
Consistently achieve high levels of point‑of‑sale transactions on a daily basis
Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
Process customer returns and ensure items are restocked appropriately
Expedite customer flow through checkout lanes to minimize wait times
Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
Refill and merchandise impulse products at the front end to support sales
Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
Physical Requirements
Work is performed while standing and/or walking, up to and including 9 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Experience
Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem‑solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations
Company Overview
Your one‑stop‑shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Benefits
Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance
Available at HQ Locations Only
On‑Site Fitness Centers
Dog‑friendly Offices
#J-18808-Ljbffr