Assistant Club Manager
BJ's Wholesale Club, Danvers, MA, United States
Job Summary
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The AMIT role prepares individuals to assume one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. The trainee will receive focused development and experience aligned to their designated track and will ultimately oversee the corresponding departments. The AMIT ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership within the club.
The AMIT serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. Forklift certification and, in Florida, a qualifier certification for retail propane oversight may also be required.
Leadership Responsibilities
Know the business: Exhibit strong business acumen through strategic thinking and data‑driven decision‑making.
Lead through change: Model leadership competencies and act as a champion for growth.
Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
Build high‑performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
Deliver results: Set clear expectations, follow up consistently, and drive execution.
Develop talent & team: Consistently foster a culture of growth through coaching and empowerment.
Display leadership: Demonstrate trust, promote open communication, and resolve conflicts constructively.
Team Member Engagement
Teach, coach, & lead: Support team development through training and on‑the‑job coaching.
Drive values‑based culture: Promote strategic thinking, ethical decision‑making, and inclusion.
Create a safe and collaborative environment: Foster open communication and team trust.
Recognize and retain top talent: Celebrate achievements and focus on career growth.
Member Experience
Guarantee service excellence: Meet GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean).
Monitor engagement levels: Observe Member engagement and department execution to ensure a premium shopping experience.
Resolve concerns: Support the team in resolving Member issues and delivering satisfaction.
Consistently Run Great Clubs with Great Standards
Maintain Club Standards: Consistently deliver GOLD Standards in your club.
Raise the bar: Ensure the club is at or better than all Bottom Quartile core KPIs relevant to the role.
Achieve Financial Performance
Cost discipline: Meet or exceed Labor and Supply Plans for your club.
Drive performance and profitability: Use reporting to identify trends and opportunities.
Understand the business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.
Major Tasks, Responsibilities, and Key Accountabilities
Provide strategic department leadership: Partner with the Club Manager and other leaders to oversee daily operations across assigned departments.
Recruit, hire, and onboard team members: Manage the full hiring process for assigned departments.
Oversee labor planning and scheduling: Create and manage effective labor schedules aligned with business trends.
Drive sales, inventory control, and shrink management: Lead key operational processes to ensure in‑stock conditions and minimize shrink.
Champion member experience standards: Model and enforce GAA, GOLD, and LAST service standards across departments.
Execute operational readiness: Ensure all departments are clean, stocked, safe, and ready for business each day.
Lead department talent management: Conduct performance reviews, mentor future leaders, and make promotion decisions.
Utilize tools and reporting for decision‑making: Use club‑specific tools (e.g., production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards) to identify opportunities.
Ensure compliance and safety: Enforce food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues.
Support special initiatives and transitions: Plan and execute merchandising transitions, seasonal sets, high‑value space resets, and special projects.
Maintain equipment and facilities: Monitor and report equipment issues promptly.
Perform cross‑functional support as needed: Provide leadership support across departments at the discretion of the Club Manager.
Utilize BJ’s MY WORK system: Execute daily tasks and initiatives assigned via BJ’s internal systems.
Operate equipment safely (as required): Operate forklifts in accordance with safety protocols.
Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role.
Qualifications
4+ years of experience as a retail store, supermarket, or warehouse operations manager.
Strong drive for results and a solid work ethic.
Excellent communication skills; must be able to lead and motivate a large team.
Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
Demonstrated leadership capabilities, including managing/supervising cross‑functional teams and driving results.
Knowledge of store operations, membership, front‑line, gas station, tire bay, maintenance, receiving, and omni procedures.
Completion of company training program preferred.
High school diploma and/or college degree preferred.
Basic computer knowledge (MS Word, MS Excel, Email).
Must be able to obtain and maintain ServSafe certification.
Forklift operator required.
Open shift availability required.
At least 18 years of age.
Job Conditions
Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
Exposure to temperature extremes and loud noises within perishable areas.
Potential exposure to cleaning agents.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position: $69,500.00 – $86,750.00.
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Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The AMIT role prepares individuals to assume one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. The trainee will receive focused development and experience aligned to their designated track and will ultimately oversee the corresponding departments. The AMIT ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership within the club.
The AMIT serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. Forklift certification and, in Florida, a qualifier certification for retail propane oversight may also be required.
Leadership Responsibilities
Know the business: Exhibit strong business acumen through strategic thinking and data‑driven decision‑making.
Lead through change: Model leadership competencies and act as a champion for growth.
Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
Build high‑performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
Deliver results: Set clear expectations, follow up consistently, and drive execution.
Develop talent & team: Consistently foster a culture of growth through coaching and empowerment.
Display leadership: Demonstrate trust, promote open communication, and resolve conflicts constructively.
Team Member Engagement
Teach, coach, & lead: Support team development through training and on‑the‑job coaching.
Drive values‑based culture: Promote strategic thinking, ethical decision‑making, and inclusion.
Create a safe and collaborative environment: Foster open communication and team trust.
Recognize and retain top talent: Celebrate achievements and focus on career growth.
Member Experience
Guarantee service excellence: Meet GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean).
Monitor engagement levels: Observe Member engagement and department execution to ensure a premium shopping experience.
Resolve concerns: Support the team in resolving Member issues and delivering satisfaction.
Consistently Run Great Clubs with Great Standards
Maintain Club Standards: Consistently deliver GOLD Standards in your club.
Raise the bar: Ensure the club is at or better than all Bottom Quartile core KPIs relevant to the role.
Achieve Financial Performance
Cost discipline: Meet or exceed Labor and Supply Plans for your club.
Drive performance and profitability: Use reporting to identify trends and opportunities.
Understand the business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.
Major Tasks, Responsibilities, and Key Accountabilities
Provide strategic department leadership: Partner with the Club Manager and other leaders to oversee daily operations across assigned departments.
Recruit, hire, and onboard team members: Manage the full hiring process for assigned departments.
Oversee labor planning and scheduling: Create and manage effective labor schedules aligned with business trends.
Drive sales, inventory control, and shrink management: Lead key operational processes to ensure in‑stock conditions and minimize shrink.
Champion member experience standards: Model and enforce GAA, GOLD, and LAST service standards across departments.
Execute operational readiness: Ensure all departments are clean, stocked, safe, and ready for business each day.
Lead department talent management: Conduct performance reviews, mentor future leaders, and make promotion decisions.
Utilize tools and reporting for decision‑making: Use club‑specific tools (e.g., production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards) to identify opportunities.
Ensure compliance and safety: Enforce food safety, sanitation, OSHA, RIST, and cold chain compliance; lead audits and resolve operational issues.
Support special initiatives and transitions: Plan and execute merchandising transitions, seasonal sets, high‑value space resets, and special projects.
Maintain equipment and facilities: Monitor and report equipment issues promptly.
Perform cross‑functional support as needed: Provide leadership support across departments at the discretion of the Club Manager.
Utilize BJ’s MY WORK system: Execute daily tasks and initiatives assigned via BJ’s internal systems.
Operate equipment safely (as required): Operate forklifts in accordance with safety protocols.
Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role.
Qualifications
4+ years of experience as a retail store, supermarket, or warehouse operations manager.
Strong drive for results and a solid work ethic.
Excellent communication skills; must be able to lead and motivate a large team.
Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
Demonstrated leadership capabilities, including managing/supervising cross‑functional teams and driving results.
Knowledge of store operations, membership, front‑line, gas station, tire bay, maintenance, receiving, and omni procedures.
Completion of company training program preferred.
High school diploma and/or college degree preferred.
Basic computer knowledge (MS Word, MS Excel, Email).
Must be able to obtain and maintain ServSafe certification.
Forklift operator required.
Open shift availability required.
At least 18 years of age.
Job Conditions
Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
Exposure to temperature extremes and loud noises within perishable areas.
Potential exposure to cleaning agents.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position: $69,500.00 – $86,750.00.
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