Senior Banquet Manager
Solomon Page, New York, NY, United States
Our client, a luxury event space in Midtown Manhattan, is looking to fill the role of the Senior Banquet Manager. The Senior Banquet Manager assists in the daily oversight of Banquet Department operations, providing hands‑on leadership, direction, and support to the banquet team to ensure flawless execution of events and a consistently elevated guest experience in a high‑volume, luxury hospitality environment.
Schedule: Mostly PM shifts based on event schedule
Salary: $95,000/year
Responsibilities
Essential Functions
Work closely within the banquet leadership team to ensure seamless communication, effective collaboration, and support to maintain banquet standards.
Prepare and submit daily stewarding requisitions for china, glassware, flatware, and service equipment based on banquet events requirements.
Complete daily beverage requisitions, ensuring appropriate product availability for all scheduled functions.
Partner closely with the stewarding team to ensure efficient storage, organization, and readiness of all banquet equipment.
Work closely with purchasing department to ensure bar supplies and other key essential equipment are adequately stocked according to business needs.
Partner with operations team to coordinate linen requests, uniforms, laundry, and other essential items.
Event Operations
Provide real‑time direction to banquet staff, ensuring smooth coordination between setup staff, service staff, sales, and culinary teams.
Oversee event breakdown operations to ensure spaces are efficiently turned over for subsequent functions.
Maintain visible leadership presence during all events, acting as a point of contact for operational issues and guest needs.
Guest Experience
Build and maintain strong professional relationships with clients, event planners, and catering partners to ensure satisfaction and repeat business.
Respond to guest requests, concerns, and complaints promptly, professionally, and with a solutions‑oriented approach.
Ensure all guest experiences reflect the highest level of hospitality, service excellence, and attention to detail.
Facility Management
Enforce strict adherence to food safety, sanitation, and alcohol service standards in accordance with company policies and local regulations.
Conduct regular inspections of function rooms, public areas, storage areas, and service stations to ensure cleanliness, organization, and readiness.
Ensure all banquet spaces consistently meet luxury presentation standards prior to guest arrival.
Identify and address operational risks related to safety, equipment handling, and service execution.
Administration
Communicate all event updates, changes, and special requirements clearly and efficiently across all departments, including culinary, stewarding, catering sales, and operations.
Collaborate with Catering and Sales teams to ensure accurate translation of client needs into operational execution.
Maintain smooth operational flow during multiple simultaneous events by prioritizing communication and resource allocation.
Support administrative duties related to banquet operations, including reporting, scheduling input, and event documentation as needed.
Required Qualifications
Minimum of 1 year of banquet experience in a high‑volume, high‑end hospitality or event environment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database systems.
Fluent in English.
Excellent written and verbal communication skills, with the ability to interact effectively with guests, team members, and leadership.
Preferred if experienced using Tripleseat, Prismm, Toast, Angus, and Kronos HR.
Preferred if ServSafe® certified and TIPS® certified.
Physical Demands
The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Specific vision requirements include close vision, and the ability to adjust focus.
While performing the essential duties of this job the employee is frequently required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, smoke, and extreme temperatures.
The noise level in the work area is usually moderate to loud.
A significant portion of the workday requires walking and standing.
Must be able to exert well‑paced ability in limited space and to reach other locations of the facility on a timely basis.
Must be able to bend, stoop, squat, and lift up to 50 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
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Schedule: Mostly PM shifts based on event schedule
Salary: $95,000/year
Responsibilities
Essential Functions
Work closely within the banquet leadership team to ensure seamless communication, effective collaboration, and support to maintain banquet standards.
Prepare and submit daily stewarding requisitions for china, glassware, flatware, and service equipment based on banquet events requirements.
Complete daily beverage requisitions, ensuring appropriate product availability for all scheduled functions.
Partner closely with the stewarding team to ensure efficient storage, organization, and readiness of all banquet equipment.
Work closely with purchasing department to ensure bar supplies and other key essential equipment are adequately stocked according to business needs.
Partner with operations team to coordinate linen requests, uniforms, laundry, and other essential items.
Event Operations
Provide real‑time direction to banquet staff, ensuring smooth coordination between setup staff, service staff, sales, and culinary teams.
Oversee event breakdown operations to ensure spaces are efficiently turned over for subsequent functions.
Maintain visible leadership presence during all events, acting as a point of contact for operational issues and guest needs.
Guest Experience
Build and maintain strong professional relationships with clients, event planners, and catering partners to ensure satisfaction and repeat business.
Respond to guest requests, concerns, and complaints promptly, professionally, and with a solutions‑oriented approach.
Ensure all guest experiences reflect the highest level of hospitality, service excellence, and attention to detail.
Facility Management
Enforce strict adherence to food safety, sanitation, and alcohol service standards in accordance with company policies and local regulations.
Conduct regular inspections of function rooms, public areas, storage areas, and service stations to ensure cleanliness, organization, and readiness.
Ensure all banquet spaces consistently meet luxury presentation standards prior to guest arrival.
Identify and address operational risks related to safety, equipment handling, and service execution.
Administration
Communicate all event updates, changes, and special requirements clearly and efficiently across all departments, including culinary, stewarding, catering sales, and operations.
Collaborate with Catering and Sales teams to ensure accurate translation of client needs into operational execution.
Maintain smooth operational flow during multiple simultaneous events by prioritizing communication and resource allocation.
Support administrative duties related to banquet operations, including reporting, scheduling input, and event documentation as needed.
Required Qualifications
Minimum of 1 year of banquet experience in a high‑volume, high‑end hospitality or event environment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database systems.
Fluent in English.
Excellent written and verbal communication skills, with the ability to interact effectively with guests, team members, and leadership.
Preferred if experienced using Tripleseat, Prismm, Toast, Angus, and Kronos HR.
Preferred if ServSafe® certified and TIPS® certified.
Physical Demands
The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Specific vision requirements include close vision, and the ability to adjust focus.
While performing the essential duties of this job the employee is frequently required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, smoke, and extreme temperatures.
The noise level in the work area is usually moderate to loud.
A significant portion of the workday requires walking and standing.
Must be able to exert well‑paced ability in limited space and to reach other locations of the facility on a timely basis.
Must be able to bend, stoop, squat, and lift up to 50 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
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