Overnight Operations Manager
Solomon Page, New York, NY, United States
Job Overview
Our client, a luxury event space in Midtown Manhattan, is looking for an Overnight Operations Manager to oversee Banquet House Attendants and Public Area Attendants, maintaining cleanliness and organization of front‑of‑house guest areas and designated back‑of‑house spaces. The role coordinates overnight work assignments to ensure event spaces are prepared to the highest standards for all events.
Compensation and Schedule
Salary: $77,500
Schedule: 11:00 PM–7:30 AM
Responsibilities
Plan, coordinate, and oversee the setup and breakdown of tables, chairs, buffets, bars, and all event‑related equipment.
Ensure all event spaces are prepared accurately, efficiently, and on schedule in accordance with operational requirements.
Maintain cleanliness, organization, and safety of all service areas, hallways, corridors, and storage spaces.
Report equipment deficiencies, maintenance needs, and safety concerns to Engineering and relevant departments in a timely manner.
Direct staffing operations, including hiring, scheduling, supervision, payroll oversight, training, and development of Banquet House Attendants in alignment with company standards.
Implement and manage cost control initiatives, including proper storage, maintenance, and lifecycle planning for departmental assets.
Conduct quarterly inventories of furniture, equipment, chemicals, paper goods, and other supplies.
Perform weekly linen inventories and reconcile invoices against purchase orders to ensure accuracy and proper billing.
Event Operations
Serve as the overnight point of contact for clients, planners, vendors, and VIP guests.
Communicate service needs and event readiness updates to banquet and catering teams.
Anticipate and resolve guest service issues to ensure a high‑end guest experience.
Assist clients with personal items, event materials, and special requests.
Facility Management
Ensure all banquet rooms, public areas, corridors, restrooms, and service spaces are clean, organized, and event‑ready.
Conduct daily inspections of front‑of‑house and back‑of‑house areas.
Identify, report, and follow up on maintenance and equipment issues with Engineering and building services.
Coordinate deep‑cleaning schedules, including carpet care and specialty cleaning.
Maintain cleanliness and organization of storage rooms, uniform areas, and operational spaces.
Order, store, and manage linens and banquet equipment in alignment with established par levels.
Coordinate rental linen shipments, returns, and tracking.
Conduct weekly linen inventories and quarterly equipment and supply inventories.
Reconcile invoices against purchase orders to ensure billing accuracy.
Maintain accountability and control of all departmental assets and equipment.
Required Qualifications
Minimum of 2 years of experience in a high‑volume, high‑end hospitality or event environment.
Strong knowledge of luxury banquet operations, catering, and service standards.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database systems.
Fluent in English.
Excellent written and verbal communication skills, with the ability to interact effectively with guests, team members, and leadership.
Experience with Tripleseat, Prismm, Toast, Angus, and Kronos HR is a plus.
Physical Demands
Occasionally climb, balance, stoop, kneel, crouch, or crawl.
Requires close vision and the ability to adjust focus.
Work in limited physical space with variable atmospheric conditions, including ventilation, lighting, smoke, and extreme temperatures.
Noise level usually moderate to loud.
Significant portion of the day walking and standing.
Exert well‑paced ability in limited space and reach other locations of the facility on a timely basis.
Must be able to bend, stoop, squat, and lift up to 50 lbs. on a regular basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Must grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Benefits
Medical, dental, 401(k), direct deposit, and commuter benefits for hourly employees, including freelancers.
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Our client, a luxury event space in Midtown Manhattan, is looking for an Overnight Operations Manager to oversee Banquet House Attendants and Public Area Attendants, maintaining cleanliness and organization of front‑of‑house guest areas and designated back‑of‑house spaces. The role coordinates overnight work assignments to ensure event spaces are prepared to the highest standards for all events.
Compensation and Schedule
Salary: $77,500
Schedule: 11:00 PM–7:30 AM
Responsibilities
Plan, coordinate, and oversee the setup and breakdown of tables, chairs, buffets, bars, and all event‑related equipment.
Ensure all event spaces are prepared accurately, efficiently, and on schedule in accordance with operational requirements.
Maintain cleanliness, organization, and safety of all service areas, hallways, corridors, and storage spaces.
Report equipment deficiencies, maintenance needs, and safety concerns to Engineering and relevant departments in a timely manner.
Direct staffing operations, including hiring, scheduling, supervision, payroll oversight, training, and development of Banquet House Attendants in alignment with company standards.
Implement and manage cost control initiatives, including proper storage, maintenance, and lifecycle planning for departmental assets.
Conduct quarterly inventories of furniture, equipment, chemicals, paper goods, and other supplies.
Perform weekly linen inventories and reconcile invoices against purchase orders to ensure accuracy and proper billing.
Event Operations
Serve as the overnight point of contact for clients, planners, vendors, and VIP guests.
Communicate service needs and event readiness updates to banquet and catering teams.
Anticipate and resolve guest service issues to ensure a high‑end guest experience.
Assist clients with personal items, event materials, and special requests.
Facility Management
Ensure all banquet rooms, public areas, corridors, restrooms, and service spaces are clean, organized, and event‑ready.
Conduct daily inspections of front‑of‑house and back‑of‑house areas.
Identify, report, and follow up on maintenance and equipment issues with Engineering and building services.
Coordinate deep‑cleaning schedules, including carpet care and specialty cleaning.
Maintain cleanliness and organization of storage rooms, uniform areas, and operational spaces.
Order, store, and manage linens and banquet equipment in alignment with established par levels.
Coordinate rental linen shipments, returns, and tracking.
Conduct weekly linen inventories and quarterly equipment and supply inventories.
Reconcile invoices against purchase orders to ensure billing accuracy.
Maintain accountability and control of all departmental assets and equipment.
Required Qualifications
Minimum of 2 years of experience in a high‑volume, high‑end hospitality or event environment.
Strong knowledge of luxury banquet operations, catering, and service standards.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database systems.
Fluent in English.
Excellent written and verbal communication skills, with the ability to interact effectively with guests, team members, and leadership.
Experience with Tripleseat, Prismm, Toast, Angus, and Kronos HR is a plus.
Physical Demands
Occasionally climb, balance, stoop, kneel, crouch, or crawl.
Requires close vision and the ability to adjust focus.
Work in limited physical space with variable atmospheric conditions, including ventilation, lighting, smoke, and extreme temperatures.
Noise level usually moderate to loud.
Significant portion of the day walking and standing.
Exert well‑paced ability in limited space and reach other locations of the facility on a timely basis.
Must be able to bend, stoop, squat, and lift up to 50 lbs. on a regular basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Must grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity.
Requires manual dexterity to use and operate all necessary equipment.
Benefits
Medical, dental, 401(k), direct deposit, and commuter benefits for hourly employees, including freelancers.
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