Team Lead, AAdvantage Products & Delivery
American Airlines, Fort Worth, TX, United States
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Lead the delivery of innovative products that shape the experience of millions of loyal customers. Drive quality assurance, align cross-functional teams, and ensure strategic initiatives are executed with precision. Collaborate closely with Product, Technology, Marketing, and Customer Experience partners to translate vision into action, while mentoring team members and fostering a culture of continuous improvement. This role offers high visibility and a strong foundation for growth in product leadership and program management.
This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group.
All you'll need for success
What You'll Do
This list is intended to reflect the current job but there may be additional essential functions (and certainly nonessential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead initiatives to identify opportunities for product optimization and revenue growth.
Build strategies to drive financial and customer outcomes, including pricing, campaigns, and product parameters like purchase caps and product catalogs.
Oversee coordination between Business and IT teams to ensure timely execution of strategic initiatives, proactively managing risks and resource alignment.
Lead and coach delivery analysts across multiple product workstreams, providing guidance, removing blockers, and ensuring consistent execution excellence.
Guide the development and delivery of AAdvantage® and Cross‑Sell products, ensuring alignment with program strategy and maximizing member value.
Serve as a key liaison across Loyalty, Marketing, Finance, IT, and Customer Experience to align goals, resolve issues, and communicate progress to leadership.
Oversee integration efforts with internal and external partners, ensuring secure, seamless, and scalable platform operations.
Minimum Qualifications
3 years of experience in related Revenue Management field
Bachelor’s degree in Economics, Aviation Management, Data Science, or any related field
Preferred Qualifications
Master of Business Administration
Previous project management, product management, or quality assurance experience
Skills
Expertise in leading cross‑functional delivery of complex initiatives, including roadmap planning, milestone tracking, and risk mitigation.
Strong command of agile methodologies, backlog management, and feature prioritization to drive efficient and customer‑centric product releases.
Proficiency in analyzing operational and customer data to identify trends, inform strategy, and optimize delivery and product performance.
Experience in developing test plans, conducting root cause analysis, and implementing process improvements to enhance product reliability and user satisfaction.
Skilled in building relationships across internal teams and external vendors to ensure alignment and seamless integration.
Ability to synthesize complex information into clear, actionable insights for leadership, driving transparency and informed decision‑making.
What You’ll Get
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
#J-18808-Ljbffr
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Lead the delivery of innovative products that shape the experience of millions of loyal customers. Drive quality assurance, align cross-functional teams, and ensure strategic initiatives are executed with precision. Collaborate closely with Product, Technology, Marketing, and Customer Experience partners to translate vision into action, while mentoring team members and fostering a culture of continuous improvement. This role offers high visibility and a strong foundation for growth in product leadership and program management.
This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group.
All you'll need for success
What You'll Do
This list is intended to reflect the current job but there may be additional essential functions (and certainly nonessential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead initiatives to identify opportunities for product optimization and revenue growth.
Build strategies to drive financial and customer outcomes, including pricing, campaigns, and product parameters like purchase caps and product catalogs.
Oversee coordination between Business and IT teams to ensure timely execution of strategic initiatives, proactively managing risks and resource alignment.
Lead and coach delivery analysts across multiple product workstreams, providing guidance, removing blockers, and ensuring consistent execution excellence.
Guide the development and delivery of AAdvantage® and Cross‑Sell products, ensuring alignment with program strategy and maximizing member value.
Serve as a key liaison across Loyalty, Marketing, Finance, IT, and Customer Experience to align goals, resolve issues, and communicate progress to leadership.
Oversee integration efforts with internal and external partners, ensuring secure, seamless, and scalable platform operations.
Minimum Qualifications
3 years of experience in related Revenue Management field
Bachelor’s degree in Economics, Aviation Management, Data Science, or any related field
Preferred Qualifications
Master of Business Administration
Previous project management, product management, or quality assurance experience
Skills
Expertise in leading cross‑functional delivery of complex initiatives, including roadmap planning, milestone tracking, and risk mitigation.
Strong command of agile methodologies, backlog management, and feature prioritization to drive efficient and customer‑centric product releases.
Proficiency in analyzing operational and customer data to identify trends, inform strategy, and optimize delivery and product performance.
Experience in developing test plans, conducting root cause analysis, and implementing process improvements to enhance product reliability and user satisfaction.
Skilled in building relationships across internal teams and external vendors to ensure alignment and seamless integration.
Ability to synthesize complex information into clear, actionable insights for leadership, driving transparency and informed decision‑making.
What You’ll Get
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
#J-18808-Ljbffr