Veterinary Client Service Representative - Primary Care - PT
Pieper Veterinary, Plantsville, CT, United States
Job Overview
Pieper Veterinary is looking for a dedicated Veterinary Client Service Representative to join our team at the Mountain Lore location in Plantsville, CT. As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail‑oriented professional with a love for animals, this is your chance to be part of something truly special from the ground up!
Responsibilities
Answer phones, make appointments, and navigate communications between clients and the medical team.
Handle client inquiries and maintain a welcoming first point of contact.
Assist with client and staff communication, including stressful situations.
Collaborate with veterinarians, technicians, and staff to ensure smooth clinic operations.
Handle patients on a leash or in a carrier when necessary.
Schedule
Part‑time: Thursday 8:00 am–6:00 pm; Friday 8:00 am–6:00 pm; Saturday 8:00 am–1:00 pm.
Compensation
$17.00–$20.75 an hour depending on experience.
Benefits
Supportive culture with social events & team building
Competitive paid time off & holidays
Career growth & training opportunities
Mental health focused services
401(k) plan with a strong employer match
Up to 75% employee pet care discount
Annual uniform allowance
Career advancement opportunities
Commitment to continuing education
Environment of belonging and inclusivity
Requirements
Previous experience in a customer service role, preferably in a veterinary setting.
Familiarity with veterinary terminology or a willingness to learn.
Excellent verbal and written communication skills to interact with clients and staff.
Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks simultaneously in a fast‑paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
Ability to remain calm and composed under pressure, especially in high‑stress or emotional situations.
Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Must be 18 years or older to apply.
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Pieper Veterinary is looking for a dedicated Veterinary Client Service Representative to join our team at the Mountain Lore location in Plantsville, CT. As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail‑oriented professional with a love for animals, this is your chance to be part of something truly special from the ground up!
Responsibilities
Answer phones, make appointments, and navigate communications between clients and the medical team.
Handle client inquiries and maintain a welcoming first point of contact.
Assist with client and staff communication, including stressful situations.
Collaborate with veterinarians, technicians, and staff to ensure smooth clinic operations.
Handle patients on a leash or in a carrier when necessary.
Schedule
Part‑time: Thursday 8:00 am–6:00 pm; Friday 8:00 am–6:00 pm; Saturday 8:00 am–1:00 pm.
Compensation
$17.00–$20.75 an hour depending on experience.
Benefits
Supportive culture with social events & team building
Competitive paid time off & holidays
Career growth & training opportunities
Mental health focused services
401(k) plan with a strong employer match
Up to 75% employee pet care discount
Annual uniform allowance
Career advancement opportunities
Commitment to continuing education
Environment of belonging and inclusivity
Requirements
Previous experience in a customer service role, preferably in a veterinary setting.
Familiarity with veterinary terminology or a willingness to learn.
Excellent verbal and written communication skills to interact with clients and staff.
Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks simultaneously in a fast‑paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
Ability to remain calm and composed under pressure, especially in high‑stress or emotional situations.
Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Must be 18 years or older to apply.
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