Home Health Intake Supervisor
Optimal Care, Bingham Farms, MI, United States
Optimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you?
At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
About The Role
Lead the team that connects patients with the care they need. As a Home Health Intake Supervisor, you'll oversee the critical first touchpoint in our patient journey - supervising intake coordinators who convert referrals into admissions while delivering exceptional customer service to patients, families, and referral sources. This leadership role is perfect for someone with home health or hospice experience who excels at coaching teams, optimizing processes, and driving results. You'll balance hands‑on supervision with strategic oversight, ensuring your team handles every referral with efficiency, empathy, and expertise while meeting conversion goals that drive organizational growth.
What You'll Do
Lead and Develop Your Team
Supervise and coach a team of intake coordinators to deliver effective customer service
Provide training and education on intake processes, compliance, and best practices
Conduct performance evaluations in collaboration with the Intake Manager
Assign tasks, manage scheduling, and oversee team productivity
Participate in collaborative hiring to build a high‑performing team
Facilitate problem‑solving sessions to resolve referral and client source issues
Manage the Referral Process
Assign patient referrals using established systems in accordance with agency policy
Track all referrals received for trending reports and performance analysis
Monitor and manage assigned patient referrals and current patients in facilities or hospitals
Oversee conversion rates and implement strategies to improve referral‑to‑admission success
Ensure accurate data processing into company database systems
Manage documents and maintain organized referral tracking systems
Drive Customer Service Excellence
Ensure delivery of excellent customer service throughout the referral‑to‑admission process
Monitor phone handling to ensure prompt responses using proper etiquette
Serve as liaison with referral sources, sales team, patients, families, and clinical staff
Provide warm handoffs during shift transitions to maintain continuity
Display and promote empathy when working with patients and families
Address and resolve escalated service issues effectively
Ensure Compliance and Quality
Implement and monitor department policies, procedures, and workflows
Maintain current knowledge of federal, state, and local regulations
Identify and report potential payment or coverage problems with third‑party payors
Enforce human resource policies and procedures consistently
Promote compliance across all intake operations
Generate reports for management on intake performance and interdepartmental needs
Coordinate Staffing and Operations
Coordinate staffing to ensure availability and competence of team members
Manage employee time‑off requests and scheduling
Collaborate with Manager on payroll issues and employee problem resolution
Ensure team has in‑depth knowledge of corporate and service line operational processes
Partner with Intake Management and other departments to support growth objectives
Maintain a safe environment for clients and coworkers
What We're Looking For
Required Qualifications
High school diploma or GED
Demonstrated experience working with patients, families, and referral sources
Reliable transportation with valid automobile insurance
Preferred Qualifications
Associate's degree
Prior experience in home health or hospice (strongly preferred)
Previous supervisory or team lead experience
Essential Skills and Experience
Strong interpersonal and communication skills
Demonstrated ability to effectively manage personnel and processes
Knowledge of home health care delivery and intake processes
Understanding of referral management and conversion strategies
Ability to train, coach, and develop team members
Problem‑solving and conflict resolution capabilities
Strong organizational skills and attention to detail
Knowledge of compliance requirements and third‑party payor systems
Customer service orientation with empathy for patients and families
What Makes You Successful
You're a natural leader who knows how to bring out the best in your team. You understand that intake coordinators are on the front lines, often dealing with anxious patients and families during vulnerable moments - and you coach them to handle each situation with both efficiency and empathy. You're metrics‑driven without losing sight of the human element. You track conversion rates, monitor productivity, and optimize workflows, but you also understand that behind every referral is a person who needs care. You know how to balance performance goals with quality service. You thrive on process improvement, constantly looking for ways to make the referral‑to‑admission journey smoother for everyone involved - patients, families, referral sources, and your team. When problems arise, you facilitate solutions rather than just managing issues. You're an effective communicator who can translate operational needs into clear direction for your team while representing their needs to management. You build collaborative relationships across departments because you understand that intake doesn't operate in isolation.
Why Join Us?
This role offers the opportunity to lead a critical function that directly impacts patient access to care and organizational growth. You'll have the autonomy to shape how your team operates while being supported by experienced management and collaborative colleagues. We provide a stable office‑based work environment, opportunities for leadership development, and the chance to build and mentor a team. You'll play a key role by partnering with service lines to support their growth while ensuring every patient's first interaction with us is exceptional.
Leadership Development
Exposure to intake operations and referral management strategy
Collaboration with cross‑functional leadership
Pathway for career advancement in healthcare operations
Work Environment and Schedule
This is primarily an office‑based position with minimal travel (occasional training or company meetings). The role follows structured processes and schedules but requires flexibility to respond to urgent referral requests, staffing needs, or escalated service issues. You'll work in a fast‑paced intake environment where priorities can shift quickly. The ability to remain organized and calm while managing multiple demands is essential to success.
Ready to Lead Our Intake Team?
If you're an experienced healthcare professional with home health or hospice knowledge who's ready to step into a supervisory role driving both team performance and patient access to care, we'd love to hear from you.
Location
Office Location: Bingham Farms
Main Service Area:
This position visits facilities and homes
Hours
8:00 am – 5:00 pm, Monday through Friday
Weekend Rotation
Background Screening
Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third‑party administrator, the Michigan Long‑Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Optimal Care is an equal‑opportunity employer.
#J-18808-Ljbffr
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you?
At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
About The Role
Lead the team that connects patients with the care they need. As a Home Health Intake Supervisor, you'll oversee the critical first touchpoint in our patient journey - supervising intake coordinators who convert referrals into admissions while delivering exceptional customer service to patients, families, and referral sources. This leadership role is perfect for someone with home health or hospice experience who excels at coaching teams, optimizing processes, and driving results. You'll balance hands‑on supervision with strategic oversight, ensuring your team handles every referral with efficiency, empathy, and expertise while meeting conversion goals that drive organizational growth.
What You'll Do
Lead and Develop Your Team
Supervise and coach a team of intake coordinators to deliver effective customer service
Provide training and education on intake processes, compliance, and best practices
Conduct performance evaluations in collaboration with the Intake Manager
Assign tasks, manage scheduling, and oversee team productivity
Participate in collaborative hiring to build a high‑performing team
Facilitate problem‑solving sessions to resolve referral and client source issues
Manage the Referral Process
Assign patient referrals using established systems in accordance with agency policy
Track all referrals received for trending reports and performance analysis
Monitor and manage assigned patient referrals and current patients in facilities or hospitals
Oversee conversion rates and implement strategies to improve referral‑to‑admission success
Ensure accurate data processing into company database systems
Manage documents and maintain organized referral tracking systems
Drive Customer Service Excellence
Ensure delivery of excellent customer service throughout the referral‑to‑admission process
Monitor phone handling to ensure prompt responses using proper etiquette
Serve as liaison with referral sources, sales team, patients, families, and clinical staff
Provide warm handoffs during shift transitions to maintain continuity
Display and promote empathy when working with patients and families
Address and resolve escalated service issues effectively
Ensure Compliance and Quality
Implement and monitor department policies, procedures, and workflows
Maintain current knowledge of federal, state, and local regulations
Identify and report potential payment or coverage problems with third‑party payors
Enforce human resource policies and procedures consistently
Promote compliance across all intake operations
Generate reports for management on intake performance and interdepartmental needs
Coordinate Staffing and Operations
Coordinate staffing to ensure availability and competence of team members
Manage employee time‑off requests and scheduling
Collaborate with Manager on payroll issues and employee problem resolution
Ensure team has in‑depth knowledge of corporate and service line operational processes
Partner with Intake Management and other departments to support growth objectives
Maintain a safe environment for clients and coworkers
What We're Looking For
Required Qualifications
High school diploma or GED
Demonstrated experience working with patients, families, and referral sources
Reliable transportation with valid automobile insurance
Preferred Qualifications
Associate's degree
Prior experience in home health or hospice (strongly preferred)
Previous supervisory or team lead experience
Essential Skills and Experience
Strong interpersonal and communication skills
Demonstrated ability to effectively manage personnel and processes
Knowledge of home health care delivery and intake processes
Understanding of referral management and conversion strategies
Ability to train, coach, and develop team members
Problem‑solving and conflict resolution capabilities
Strong organizational skills and attention to detail
Knowledge of compliance requirements and third‑party payor systems
Customer service orientation with empathy for patients and families
What Makes You Successful
You're a natural leader who knows how to bring out the best in your team. You understand that intake coordinators are on the front lines, often dealing with anxious patients and families during vulnerable moments - and you coach them to handle each situation with both efficiency and empathy. You're metrics‑driven without losing sight of the human element. You track conversion rates, monitor productivity, and optimize workflows, but you also understand that behind every referral is a person who needs care. You know how to balance performance goals with quality service. You thrive on process improvement, constantly looking for ways to make the referral‑to‑admission journey smoother for everyone involved - patients, families, referral sources, and your team. When problems arise, you facilitate solutions rather than just managing issues. You're an effective communicator who can translate operational needs into clear direction for your team while representing their needs to management. You build collaborative relationships across departments because you understand that intake doesn't operate in isolation.
Why Join Us?
This role offers the opportunity to lead a critical function that directly impacts patient access to care and organizational growth. You'll have the autonomy to shape how your team operates while being supported by experienced management and collaborative colleagues. We provide a stable office‑based work environment, opportunities for leadership development, and the chance to build and mentor a team. You'll play a key role by partnering with service lines to support their growth while ensuring every patient's first interaction with us is exceptional.
Leadership Development
Exposure to intake operations and referral management strategy
Collaboration with cross‑functional leadership
Pathway for career advancement in healthcare operations
Work Environment and Schedule
This is primarily an office‑based position with minimal travel (occasional training or company meetings). The role follows structured processes and schedules but requires flexibility to respond to urgent referral requests, staffing needs, or escalated service issues. You'll work in a fast‑paced intake environment where priorities can shift quickly. The ability to remain organized and calm while managing multiple demands is essential to success.
Ready to Lead Our Intake Team?
If you're an experienced healthcare professional with home health or hospice knowledge who's ready to step into a supervisory role driving both team performance and patient access to care, we'd love to hear from you.
Location
Office Location: Bingham Farms
Main Service Area:
This position visits facilities and homes
Hours
8:00 am – 5:00 pm, Monday through Friday
Weekend Rotation
Background Screening
Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third‑party administrator, the Michigan Long‑Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Optimal Care is an equal‑opportunity employer.
#J-18808-Ljbffr