Patient Experience Coord
Monogram Health, Tempe, AZ, United States
The Patient Experience Coordinator is a key member of a care team responsible for administrative tasks associated with delivering transformative kidney care. The coordinator reaches out to patients over the phone to conduct member satisfaction surveys, processes all mailed surveys, performs data entry and communication tasks, ensuring accurate data entry and timely sending of materials to patients.
Responsibilities
Conduct outbound calls to prospective patients using scripts to complete member satisfaction surveys.
Print, package, and mail patient letters, postcards, flyers, educational materials, and any other documentation or materials that must be mailed to patients.
Field inbound calls with a positive attitude, building rapport and trust with patients.
Enter data as needed into Salesforce, as required.
Overcome objections that patients may present.
Protect the health care privacy of patients by strictly following HIPAA regulations.
Creates and manages reports or workforce management systems.
Position Requirements
High School Diploma or GED required.
Minimum of two (2) years of relevant work experience.
Ability to learn and retain information in a fast-paced environment.
Ability to balance multiple competing priorities while meeting or exceeding deadlines.
Must be dependable, with a dedicated work ethic, attention to detail and accuracy.
Professional, poised, and self-sufficient.
Thrives in a fast paced start up environment while embracing change with a \"can do\" attitude.
Demonstrated verbal and written communication and active listening skills.
Experience in sales and/or telemarketing, in the health care industry and heavy outbound appointment setting is a significant plus.
Proficient computer skills including ability to use Microsoft Suite.
Knowledge of the medical industry, especially care management or home health, is beneficial.
Benefits
Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts.
Financial & Retirement Support - Competitive compensation, 401k with employer match, and financial wellness resources.
Time Off & Leave - Paid holidays, flexible vacation time/PSSL, and paid parental leave.
Wellness & Growth - Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts.
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Responsibilities
Conduct outbound calls to prospective patients using scripts to complete member satisfaction surveys.
Print, package, and mail patient letters, postcards, flyers, educational materials, and any other documentation or materials that must be mailed to patients.
Field inbound calls with a positive attitude, building rapport and trust with patients.
Enter data as needed into Salesforce, as required.
Overcome objections that patients may present.
Protect the health care privacy of patients by strictly following HIPAA regulations.
Creates and manages reports or workforce management systems.
Position Requirements
High School Diploma or GED required.
Minimum of two (2) years of relevant work experience.
Ability to learn and retain information in a fast-paced environment.
Ability to balance multiple competing priorities while meeting or exceeding deadlines.
Must be dependable, with a dedicated work ethic, attention to detail and accuracy.
Professional, poised, and self-sufficient.
Thrives in a fast paced start up environment while embracing change with a \"can do\" attitude.
Demonstrated verbal and written communication and active listening skills.
Experience in sales and/or telemarketing, in the health care industry and heavy outbound appointment setting is a significant plus.
Proficient computer skills including ability to use Microsoft Suite.
Knowledge of the medical industry, especially care management or home health, is beneficial.
Benefits
Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts.
Financial & Retirement Support - Competitive compensation, 401k with employer match, and financial wellness resources.
Time Off & Leave - Paid holidays, flexible vacation time/PSSL, and paid parental leave.
Wellness & Growth - Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts.
#J-18808-Ljbffr