Patient Relations Assistant/UKHC
UK HealthCare, Lexington, KY, United States
Job Title
Patient Relations Assistant/UKHC
Requisition Number:
RE53638
Working Title:
Patient Relations Assistant - UKHC Fountain Court Primary Care and Urgent Care
Department Name:
M1000: Community Based Practice
Work Location:
Lexington, KY
Grade Level:
06
Salary Range:
$16.20-24.82/hour
Type of Position:
Staff
Position Time Status:
Full-Time
Required Education:
HS
Required Related Experience:
3.5 years
Required License/Registration/Certification:
None
Physical Requirements:
Regularly sitting at a computer workstation for extended periods, walking including pushing, pulling, and lifting up to 10 lbs, occasional lifting up to 50 lbs. Exposure to loud noises, blood-borne pathogens, and occasional cuts and punctures.
Shift:
Monday – Friday, Day Shift; primarily 8:00 am – 5:00 pm (40 hrs/wk); holidays and weekends as needed
Job Summary
This position is located off-campus in Lexington, KY at UKHC Fountain Court. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
Greeting patients
Patient registration
Insurance verification
Cash handling
Medical record preparation
Scheduling appointments
Procuring new patient records
Communicating information with patients via telephone and in person
Answering telephone inquiries
Supporting efficient patient care and clinic initiatives to improve attendance and keep records
Skills / Knowledge / Abilities
Customer service experience, communicating calmly and helpfully during stressful situations
High attention to detail
Teamwork mindset
Data entry skills with respect for confidentiality
Task prioritization and efficiency
Ability to work in multiple systems simultaneously
Does this position have supervisory responsibilities?
No
Preferred Education/Experience:
3.5 years of experience required
Deadline to Apply:
04/29/2026
Equal Employment Opportunity
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
In the interest of maintaining a safe and healthy environment, the University is a tobacco & drug free campus.
Any candidate offered a position may be required to pass pre-employment screenings including a background check and/or drug screen.
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Patient Relations Assistant/UKHC
Requisition Number:
RE53638
Working Title:
Patient Relations Assistant - UKHC Fountain Court Primary Care and Urgent Care
Department Name:
M1000: Community Based Practice
Work Location:
Lexington, KY
Grade Level:
06
Salary Range:
$16.20-24.82/hour
Type of Position:
Staff
Position Time Status:
Full-Time
Required Education:
HS
Required Related Experience:
3.5 years
Required License/Registration/Certification:
None
Physical Requirements:
Regularly sitting at a computer workstation for extended periods, walking including pushing, pulling, and lifting up to 10 lbs, occasional lifting up to 50 lbs. Exposure to loud noises, blood-borne pathogens, and occasional cuts and punctures.
Shift:
Monday – Friday, Day Shift; primarily 8:00 am – 5:00 pm (40 hrs/wk); holidays and weekends as needed
Job Summary
This position is located off-campus in Lexington, KY at UKHC Fountain Court. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
Greeting patients
Patient registration
Insurance verification
Cash handling
Medical record preparation
Scheduling appointments
Procuring new patient records
Communicating information with patients via telephone and in person
Answering telephone inquiries
Supporting efficient patient care and clinic initiatives to improve attendance and keep records
Skills / Knowledge / Abilities
Customer service experience, communicating calmly and helpfully during stressful situations
High attention to detail
Teamwork mindset
Data entry skills with respect for confidentiality
Task prioritization and efficiency
Ability to work in multiple systems simultaneously
Does this position have supervisory responsibilities?
No
Preferred Education/Experience:
3.5 years of experience required
Deadline to Apply:
04/29/2026
Equal Employment Opportunity
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
In the interest of maintaining a safe and healthy environment, the University is a tobacco & drug free campus.
Any candidate offered a position may be required to pass pre-employment screenings including a background check and/or drug screen.
#J-18808-Ljbffr