Patient Services Representative - Family Practice
Frye Regional Medical Center, Hickory, NC, United States
Patient Service Representative (Full‑Time)
Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355‑bed acute care hospital, an 81‑bed Behavioral Health facility, and more than 70 primary and specialty care providers. With over 1500 professional and clinical staff, we offer a broad array of inpatient and outpatient care and strive to meet our community’s health needs.
How You’ll Contribute
Facilitate the patient referral process and obtain pre‑certifications as requested by providers.
Greet patients, manage check‑in/check‑out, schedule appointments, and handle telephone and voicemail messages.
Collect and post co‑pays, deductibles, and past‑due balances at the time of service.
Perform scheduling, registration, pre‑admission, and admission at the physician practice.
Execute reception and discharge functions.
Accurately capture complete patient demographic information.
Apply compliant patient liability collection techniques before, during, and after the date of service.
What We Offer
Comprehensive Benefits : Multiple medical, dental and vision coverage options with plans starting at $10 per pay period.
Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
Financial & Career Growth : Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement plan with company match.
Employee Well‑being : Mental, physical, and financial wellness programs, free gym memberships, virtual care appointments, mental health services and discounts.
Professional Development : Ongoing learning and career advancement opportunities.
Qualifications & Requirements
High school diploma or equivalent (Associate’s degree preferred).
Critical thinking skills and decisive judgment.
Ability to work independently with minimal supervision.
Capacity to perform effectively in a stressful environment and take appropriate action.
We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.
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Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355‑bed acute care hospital, an 81‑bed Behavioral Health facility, and more than 70 primary and specialty care providers. With over 1500 professional and clinical staff, we offer a broad array of inpatient and outpatient care and strive to meet our community’s health needs.
How You’ll Contribute
Facilitate the patient referral process and obtain pre‑certifications as requested by providers.
Greet patients, manage check‑in/check‑out, schedule appointments, and handle telephone and voicemail messages.
Collect and post co‑pays, deductibles, and past‑due balances at the time of service.
Perform scheduling, registration, pre‑admission, and admission at the physician practice.
Execute reception and discharge functions.
Accurately capture complete patient demographic information.
Apply compliant patient liability collection techniques before, during, and after the date of service.
What We Offer
Comprehensive Benefits : Multiple medical, dental and vision coverage options with plans starting at $10 per pay period.
Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
Financial & Career Growth : Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement plan with company match.
Employee Well‑being : Mental, physical, and financial wellness programs, free gym memberships, virtual care appointments, mental health services and discounts.
Professional Development : Ongoing learning and career advancement opportunities.
Qualifications & Requirements
High school diploma or equivalent (Associate’s degree preferred).
Critical thinking skills and decisive judgment.
Ability to work independently with minimal supervision.
Capacity to perform effectively in a stressful environment and take appropriate action.
We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.
#J-18808-Ljbffr