Copier Setup Technician II
Marco Technologies, Bondurant, IA, United States
The copier setup technician II is responsible for leading large/complex projects and preparing all new copier equipment for sale, ensuring quality assurance standards are met or exceeded.
Essential Functions
Act as the primary point of contact and lead on large/complex setup projects including Interterritorial, Enhanced Copier Solutions, multi‑machine multi‑location deals and tracking supporting documentation via Share Point or relevant tools.
Perform assembly and setup of equipment using proper checklists, prioritizing based on the schedule.
Troubleshoot issues during setup, using available resources to ensure proper setup, exceeding quality assurance standards.
Test all functions following guidelines set by the setup checklist.
Clean all surfaces of equipment to acceptable quality assurance standards.
Perform all necessary administrative functions in ERP and fill out all applicable documents to support the setup process.
Move products in and around the distribution centers and to/from off‑site storage.
Accurately and completely follow setup checklist/guidelines.
Order all parts and supplies needed for setup.
Prepare all new product for delivery.
Accurately maintain documentation and comply with service administrative procedures in a timely manner, including time entry.
Maintain and promptly clean all workspaces.
Maintain 85% accountable time, including approved training.
Qualifications
High school diploma and two years of experience in a technical/mechanical role; or an equivalent combination of education and experience.
Associate degree preferred.
Required Skills
Proficiency with business collaboration tools such as MS Office (Word, Excel, Outlook).
Demonstrates attention to detail.
Good communication skills working with technical and non‑technical people; ability to develop and maintain collaborative relations among all organizational levels.
Strong independent judgment.
Identify and resolve problems timely; gather and analyze information skillfully; work well in group problem‑solving situations.
Balance team and individual responsibilities; exhibit objectivity and openness; give and welcome feedback; contribute to building a positive team spirit; prioritize team success; build morale and group commitments; support everyone’s efforts.
Cost conscious – conserve organizational resources.
Treat people with respect; work with integrity and ethics; uphold organizational values.
Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values.
Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
Meet productivity standards; complete work timely; strive to increase productivity; work quickly.
Observe safety and security procedures; report unsafe conditions; use equipment and materials properly.
Adapt to changes in the work environment; change approach or method to fit the situation; deal with frequent change, delays, or unexpected events.
Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours when necessary; complete tasks on time or notify appropriate person with alternate plan.
Commit to continuing education in copier technology such as Konica and ECS print management (training provided by employer).
Pay Range
$22.10 - $33.20 hourly
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Essential Functions
Act as the primary point of contact and lead on large/complex setup projects including Interterritorial, Enhanced Copier Solutions, multi‑machine multi‑location deals and tracking supporting documentation via Share Point or relevant tools.
Perform assembly and setup of equipment using proper checklists, prioritizing based on the schedule.
Troubleshoot issues during setup, using available resources to ensure proper setup, exceeding quality assurance standards.
Test all functions following guidelines set by the setup checklist.
Clean all surfaces of equipment to acceptable quality assurance standards.
Perform all necessary administrative functions in ERP and fill out all applicable documents to support the setup process.
Move products in and around the distribution centers and to/from off‑site storage.
Accurately and completely follow setup checklist/guidelines.
Order all parts and supplies needed for setup.
Prepare all new product for delivery.
Accurately maintain documentation and comply with service administrative procedures in a timely manner, including time entry.
Maintain and promptly clean all workspaces.
Maintain 85% accountable time, including approved training.
Qualifications
High school diploma and two years of experience in a technical/mechanical role; or an equivalent combination of education and experience.
Associate degree preferred.
Required Skills
Proficiency with business collaboration tools such as MS Office (Word, Excel, Outlook).
Demonstrates attention to detail.
Good communication skills working with technical and non‑technical people; ability to develop and maintain collaborative relations among all organizational levels.
Strong independent judgment.
Identify and resolve problems timely; gather and analyze information skillfully; work well in group problem‑solving situations.
Balance team and individual responsibilities; exhibit objectivity and openness; give and welcome feedback; contribute to building a positive team spirit; prioritize team success; build morale and group commitments; support everyone’s efforts.
Cost conscious – conserve organizational resources.
Treat people with respect; work with integrity and ethics; uphold organizational values.
Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values.
Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
Meet productivity standards; complete work timely; strive to increase productivity; work quickly.
Observe safety and security procedures; report unsafe conditions; use equipment and materials properly.
Adapt to changes in the work environment; change approach or method to fit the situation; deal with frequent change, delays, or unexpected events.
Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours when necessary; complete tasks on time or notify appropriate person with alternate plan.
Commit to continuing education in copier technology such as Konica and ECS print management (training provided by employer).
Pay Range
$22.10 - $33.20 hourly
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