Clinic Coord (Paragon) BHS
Beacon Health System, Granger, IN, United States
Reports to Practice Manager. In collaboration with the Director/Practice Manager, is responsible for overseeing staff, filling in at the front and back office desk when needed and handling all referrals. Identifies, analyzes and resolves day-to-day issues with staff, patients or clients. Responds to daily operational issues when the Director/Practice Manager is absent or unavailable.
Mission, Values and Service Goals
MISSION:
We deliver outstanding care, inspire health, and connect with heart.
VALUES:
Trust. Respect. Integrity. Compassion.
SERVICE GOALS:
Personally connect. Keep everyone informed. Be on their team.
Operational Staffing Support
Assist in the overall operational staffing support functions of the assigned facility by working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
Identify, analyze and resolve day-to-day issues with staff, patients or clients.
Ensure the efficiency of patient flow into and out of clinic and of completion of documentation.
Assist in the hiring and development of the front office and clinical staff.
Participate in professional development activities. Assist in front office and clinical staff in developing and implementing short and long-term work plans and objectives.
Manage the referral of patients to specialists and scheduling of tests and treatments as requested by the provider.
Ensure office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated and offices are opened and closed according to established procedures.
Ensure that patients are treated courteously by the office staff and maintain confidentiality.
Assist with annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments.
Review and use technical data for reports and records including wait-time reports, new company reports and retention reports to improve clinical procedures.
Perform front office and clinical duties as needed to ensure efficient flow of patients through the clinic.
Act as a point person for entry of new companies and changes to company profiles.
Act as a point-person with other departments when the Manager of Operations is not present.
Other Responsibilities
Maintaining records, reports and files as required.
Completing other job-related assignments and special projects as directed.
Organizational Responsibilities
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department-specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Beacon Way Commitment
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education And Experience
Knowledge, skills and abilities normally acquired through the successful completion of a high school diploma; bachelor’s degree preferred. Two years of related healthcare experience preferred.
Knowledge & Skills
Working knowledge of general medical office methods, practices and procedures and medical record file systems.
Working knowledge of clinical and front office job duties.
Proficiency in computer skills (data entry, word processing and spreadsheets). A basic understanding of database applications is desired.
Solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office.
Demonstrates leadership skills to gain cooperation and support from staff.
Strong organization and analytical skills to analyze situations and provide timely resolution; able to work effectively with day-to-day problems.
Good interpersonal and written and verbal communication skills to interact effectively and maintain positive working relationships.
Working Conditions
Work is performed in a medical office setting.
Flexible hours and work schedule required.
Physical Demands
Requires the physical ability and stamina to perform the essential duties of the position.
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Mission, Values and Service Goals
MISSION:
We deliver outstanding care, inspire health, and connect with heart.
VALUES:
Trust. Respect. Integrity. Compassion.
SERVICE GOALS:
Personally connect. Keep everyone informed. Be on their team.
Operational Staffing Support
Assist in the overall operational staffing support functions of the assigned facility by working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
Identify, analyze and resolve day-to-day issues with staff, patients or clients.
Ensure the efficiency of patient flow into and out of clinic and of completion of documentation.
Assist in the hiring and development of the front office and clinical staff.
Participate in professional development activities. Assist in front office and clinical staff in developing and implementing short and long-term work plans and objectives.
Manage the referral of patients to specialists and scheduling of tests and treatments as requested by the provider.
Ensure office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated and offices are opened and closed according to established procedures.
Ensure that patients are treated courteously by the office staff and maintain confidentiality.
Assist with annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments.
Review and use technical data for reports and records including wait-time reports, new company reports and retention reports to improve clinical procedures.
Perform front office and clinical duties as needed to ensure efficient flow of patients through the clinic.
Act as a point person for entry of new companies and changes to company profiles.
Act as a point-person with other departments when the Manager of Operations is not present.
Other Responsibilities
Maintaining records, reports and files as required.
Completing other job-related assignments and special projects as directed.
Organizational Responsibilities
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department-specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Beacon Way Commitment
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education And Experience
Knowledge, skills and abilities normally acquired through the successful completion of a high school diploma; bachelor’s degree preferred. Two years of related healthcare experience preferred.
Knowledge & Skills
Working knowledge of general medical office methods, practices and procedures and medical record file systems.
Working knowledge of clinical and front office job duties.
Proficiency in computer skills (data entry, word processing and spreadsheets). A basic understanding of database applications is desired.
Solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office.
Demonstrates leadership skills to gain cooperation and support from staff.
Strong organization and analytical skills to analyze situations and provide timely resolution; able to work effectively with day-to-day problems.
Good interpersonal and written and verbal communication skills to interact effectively and maintain positive working relationships.
Working Conditions
Work is performed in a medical office setting.
Flexible hours and work schedule required.
Physical Demands
Requires the physical ability and stamina to perform the essential duties of the position.
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