ITSM Consultant
SIDRAM TECHNOLOGIES, Boston, MA, United States
ITSM Consultant @ Boston, MA - Onsite
Location: Boston, MA - Onsite
Job Description
We are looking for an ITSM Specialist with hands‑on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.
Key Responsibilities
Administer and support ITSM tools like ManageEngine and/or ServiceChannel
Manage incident, problem, and change management processes
Monitor ticket queues and ensure timely resolution of issues
Configure workflows, SLAs, and automation within the ITSM platform
Collaborate with IT teams and business users for service improvements
Generate reports and maintain documentation for IT operations
Required Skills
Experience with ManageEngine and/or ServiceChannel ITSM tools
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Good troubleshooting and analytical skills
Excellent communication and stakeholder management abilities
Contact
Rachael
Email: rachael@sidramtech.com
Direct: 4705239688
Led by 25+ Years of Industry Experience
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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Location: Boston, MA - Onsite
Job Description
We are looking for an ITSM Specialist with hands‑on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.
Key Responsibilities
Administer and support ITSM tools like ManageEngine and/or ServiceChannel
Manage incident, problem, and change management processes
Monitor ticket queues and ensure timely resolution of issues
Configure workflows, SLAs, and automation within the ITSM platform
Collaborate with IT teams and business users for service improvements
Generate reports and maintain documentation for IT operations
Required Skills
Experience with ManageEngine and/or ServiceChannel ITSM tools
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Good troubleshooting and analytical skills
Excellent communication and stakeholder management abilities
Contact
Rachael
Email: rachael@sidramtech.com
Direct: 4705239688
Led by 25+ Years of Industry Experience
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr