ITSM Specialist: ManageEngine & ServiceChannel, Onsite

SIDRAM TECHNOLOGIES is seeking an ITSM Consultant in Boston, MA, to manage IT service management processes. This role involves administering ITSM tools like ManageEngine and ServiceChannel, ensuring timely resolution of issues, and collaborating with IT teams for improvements. The ideal candidate should have hands-on experience with these platforms, a strong understanding of ITIL processes, and excellent communication skills. The position is onsite and offers an opportunity to work within an experienced team.
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