HVAC CUSTOMER SERVICE REPRESENTIVE
RIGHT GUYS HEATING & AIR, Fort Mill, SC, United States
Benefits:
Bonus based on performance
Opportunity for advancement
Training & development
About the Role:
Join our dynamic team at Right Guys Heating & Air as a Customer Service Representative (CSR) in Fort Mill, SC! This role is perfect for those who are passionate about providing exceptional customer support and want to make a difference in the HVAC industry.
Responsibilities:
Answer customer inquiries via phone, email, and chat with professionalism and efficiency.
Schedule service appointments and follow up with customers to ensure satisfaction.
Assist in managing customer accounts and maintaining accurate records.
Handle customer complaints and resolve issues promptly to enhance customer loyalty.
Collaborate with technicians and management to streamline service operations.
Provide product information and educate customers on HVAC services.
Support marketing efforts by promoting special offers and services to customers.
Maintain a positive and friendly demeanor while representing the company.
Requirements:
High school diploma or equivalent; additional education in customer service is a plus.
Previous experience in customer service, preferably in the HVAC or home services industry.
Strong communication skills, both verbal and written.
Proficient in using computer systems and customer management software.
Ability to multitask and work in a fast-paced environment.
Excellent problem-solving skills and a customer-focused mindset.
Reliable, punctual, and a team player with a positive attitude.
Willingness to learn and grow within the company.
About Us:
Right Guys Heating & Air has been serving the community, providing top-notch HVAC services with a commitment to customer satisfaction. Our clients love us for our reliability and expertise, while our employees appreciate our supportive work environment and opportunities for growth.
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Bonus based on performance
Opportunity for advancement
Training & development
About the Role:
Join our dynamic team at Right Guys Heating & Air as a Customer Service Representative (CSR) in Fort Mill, SC! This role is perfect for those who are passionate about providing exceptional customer support and want to make a difference in the HVAC industry.
Responsibilities:
Answer customer inquiries via phone, email, and chat with professionalism and efficiency.
Schedule service appointments and follow up with customers to ensure satisfaction.
Assist in managing customer accounts and maintaining accurate records.
Handle customer complaints and resolve issues promptly to enhance customer loyalty.
Collaborate with technicians and management to streamline service operations.
Provide product information and educate customers on HVAC services.
Support marketing efforts by promoting special offers and services to customers.
Maintain a positive and friendly demeanor while representing the company.
Requirements:
High school diploma or equivalent; additional education in customer service is a plus.
Previous experience in customer service, preferably in the HVAC or home services industry.
Strong communication skills, both verbal and written.
Proficient in using computer systems and customer management software.
Ability to multitask and work in a fast-paced environment.
Excellent problem-solving skills and a customer-focused mindset.
Reliable, punctual, and a team player with a positive attitude.
Willingness to learn and grow within the company.
About Us:
Right Guys Heating & Air has been serving the community, providing top-notch HVAC services with a commitment to customer satisfaction. Our clients love us for our reliability and expertise, while our employees appreciate our supportive work environment and opportunities for growth.
#J-18808-Ljbffr