Customer Service Go-Live Representative
Jobs via Dice, Fremont Hills, MO, United States
Overview
Contract / Project runs from Tuesday 5/26 - Friday 6/26. Our client is implementing UKG Workforce Pro platform—including Timekeeping, Advanced Scheduling, Leave Management, and Labor Productivity—across a network of 21 locations in Michigan. TEKsystems will deliver in‑person, helpdesk‑style Tabletop Support teams to support the UKG Go‑Live event over a 30‑day period. Support includes 4‑ or 8‑hour shifts across major locations, HQ offices, and other sites.
Job Responsibilities
Team Introduction & Go‑Live Awareness: introduce themselves and the new UKG application to employees, building awareness and excitement around the Go‑Live event.
Mobile Application Installation & Configuration: assist employees with installing and configuring the UKG Mobile App on personal and/or work‑issued smartphones, ensuring all necessary permissions, device compatibility, and initial sign‑in workflows are successfully completed.
Technical Support (First Point of Contact): provide walk‑up troubleshooting for common issues, such as difficulties with the mobile app, problems signing into UKG, or using the physical timeclocks. Deliver clear, jargon‑free guidance to a diverse user base.
Escalation Protocol: identify and promptly elevate issues requiring additional expertise to the appropriate Payroll, HR, Advanced Scheduling, or Digital Services Service Desks, adhering to established escalation pathways and documentation standards.
Participate in the Documentation & Communication Feedback Loop: document, categorize, and summarize user interactions and reported issues in a systematic fashion. Support the development of daily communications (e.g., FAQs, tip sheets, alerts) to proactively address widespread concerns and contribute to a robust 360‑degree feedback loop.
Job Type & Location
Contract position based out of Fremont, MI. Fully onsite.
Pay and Benefits
Pay range: $20‑$22 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
EEO Statement
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Contract / Project runs from Tuesday 5/26 - Friday 6/26. Our client is implementing UKG Workforce Pro platform—including Timekeeping, Advanced Scheduling, Leave Management, and Labor Productivity—across a network of 21 locations in Michigan. TEKsystems will deliver in‑person, helpdesk‑style Tabletop Support teams to support the UKG Go‑Live event over a 30‑day period. Support includes 4‑ or 8‑hour shifts across major locations, HQ offices, and other sites.
Job Responsibilities
Team Introduction & Go‑Live Awareness: introduce themselves and the new UKG application to employees, building awareness and excitement around the Go‑Live event.
Mobile Application Installation & Configuration: assist employees with installing and configuring the UKG Mobile App on personal and/or work‑issued smartphones, ensuring all necessary permissions, device compatibility, and initial sign‑in workflows are successfully completed.
Technical Support (First Point of Contact): provide walk‑up troubleshooting for common issues, such as difficulties with the mobile app, problems signing into UKG, or using the physical timeclocks. Deliver clear, jargon‑free guidance to a diverse user base.
Escalation Protocol: identify and promptly elevate issues requiring additional expertise to the appropriate Payroll, HR, Advanced Scheduling, or Digital Services Service Desks, adhering to established escalation pathways and documentation standards.
Participate in the Documentation & Communication Feedback Loop: document, categorize, and summarize user interactions and reported issues in a systematic fashion. Support the development of daily communications (e.g., FAQs, tip sheets, alerts) to proactively address widespread concerns and contribute to a robust 360‑degree feedback loop.
Job Type & Location
Contract position based out of Fremont, MI. Fully onsite.
Pay and Benefits
Pay range: $20‑$22 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
EEO Statement
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr