Quality Resolution Specialist
RG&T Solutions, Milwaukee, WI, United States
Overview
The Quality Resolution Specialist, Electrical Market, reports to the Director of Quality and manages customer issues impacting product quality.
Responsibilities
Key responsibilities include effectively handling customer complaints from the non-automotive sector, coordinating internal support such as ERA, RGA, and credit processes, and documenting corrective actions.
They communicate complaint activities, track concern trends, and submit corrective reports. Additionally, they monitor process performance, analyze COPQ impacts, and oversee Quality Improvement Plans (QIPs).
The role involves supporting return authorizations and credits, managing documentation systems, and developing strategies to enhance customer support efficiency.
They must demonstrate attention to detail, leadership, team collaboration, and problem-solving abilities to ensure customer satisfaction and continuous quality improvement.
Qualifications
Ideal candidates possess a high school diploma (bachelor’s preferred), with 5+ years of customer-facing experience, strong communication skills, and proficiency in MS Office, ERP, CRM, and quality systems. Flexibility in working hours is required.
They must demonstrate attention to detail, leadership, team collaboration, and problem-solving abilities to ensure customer satisfaction and continuous quality improvement.
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The Quality Resolution Specialist, Electrical Market, reports to the Director of Quality and manages customer issues impacting product quality.
Responsibilities
Key responsibilities include effectively handling customer complaints from the non-automotive sector, coordinating internal support such as ERA, RGA, and credit processes, and documenting corrective actions.
They communicate complaint activities, track concern trends, and submit corrective reports. Additionally, they monitor process performance, analyze COPQ impacts, and oversee Quality Improvement Plans (QIPs).
The role involves supporting return authorizations and credits, managing documentation systems, and developing strategies to enhance customer support efficiency.
They must demonstrate attention to detail, leadership, team collaboration, and problem-solving abilities to ensure customer satisfaction and continuous quality improvement.
Qualifications
Ideal candidates possess a high school diploma (bachelor’s preferred), with 5+ years of customer-facing experience, strong communication skills, and proficiency in MS Office, ERP, CRM, and quality systems. Flexibility in working hours is required.
They must demonstrate attention to detail, leadership, team collaboration, and problem-solving abilities to ensure customer satisfaction and continuous quality improvement.
#J-18808-Ljbffr