Order Management Coordinator
Oxford Instruments GmbH, Concord, MA, United States
Job Title: Order Management Coordinator
Location: Concord, MA, United States
Business Unit: Concord Regional Office
Reports To: Customer Operations & Order Management Manager
Description
The Order Management Coordinator is responsible for overseeing the complete lifecycle of customer orders; from quote acceptance, fulfillment, invoicing and post‑delivery support. This role serves as the operational bridge between Sales, Service, Finance and Operations to ensure accurate order execution, timely service delivery, and a best‑in‑class customer experience.
Responsibilities
New order entry for sales and service, across all Business Units under OIA; tracking order through closure and invoicing
New system, training, PM, Onsite, Depot, Spares
PO & Terms legal review and acceptance
Issue order acknowledgments, status updates, and relevant information to internal and external customers
Work with legal on COI requests
Collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery.
CRM management
Collaborate with Regional Sales and Field Service teams to build professional relationships based on trust and respect.
Handle incoming calls and correspondence
Enter technical support enquiries
Maintaining accurate customer records to ensure perpetual data integrity.
Projects as identified by reporting manager
Skills
Able to work independently and within a team‑driven environment.
Strong time management and organizational skills
Conflict resolution skills; able to follow escalation paths
Adaptability with change implementation within the organization positively and effectively.
Strong, proactive communication skills – verbal and written
Positive attitude and engagement
Customer focused mindset with the ability to problem solve
Qualifications
5 years experience in the technology, equipment manufacturing, or scientific instrumentation industry preferred.
Minimum of associate degree or equivalent preferred.
5 years’ experience using Oracle/CRM/SAP/Sage/Saleslogix‑based software.
Proficient in Microsoft Office.
5 years’ experience in customer service and relations.
Compensation
In accordance with Massachusetts law, the expected salary for this full‑time, benefited position is between $58,000 – $68,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.
Nearest Major Market: Boston
Eligibility
Applicants must be authorized to work for any employer in the United States. The company is unable to sponsor or take over sponsorship of employment visa.
Apply online to submit your application.
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Location: Concord, MA, United States
Business Unit: Concord Regional Office
Reports To: Customer Operations & Order Management Manager
Description
The Order Management Coordinator is responsible for overseeing the complete lifecycle of customer orders; from quote acceptance, fulfillment, invoicing and post‑delivery support. This role serves as the operational bridge between Sales, Service, Finance and Operations to ensure accurate order execution, timely service delivery, and a best‑in‑class customer experience.
Responsibilities
New order entry for sales and service, across all Business Units under OIA; tracking order through closure and invoicing
New system, training, PM, Onsite, Depot, Spares
PO & Terms legal review and acceptance
Issue order acknowledgments, status updates, and relevant information to internal and external customers
Work with legal on COI requests
Collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery.
CRM management
Collaborate with Regional Sales and Field Service teams to build professional relationships based on trust and respect.
Handle incoming calls and correspondence
Enter technical support enquiries
Maintaining accurate customer records to ensure perpetual data integrity.
Projects as identified by reporting manager
Skills
Able to work independently and within a team‑driven environment.
Strong time management and organizational skills
Conflict resolution skills; able to follow escalation paths
Adaptability with change implementation within the organization positively and effectively.
Strong, proactive communication skills – verbal and written
Positive attitude and engagement
Customer focused mindset with the ability to problem solve
Qualifications
5 years experience in the technology, equipment manufacturing, or scientific instrumentation industry preferred.
Minimum of associate degree or equivalent preferred.
5 years’ experience using Oracle/CRM/SAP/Sage/Saleslogix‑based software.
Proficient in Microsoft Office.
5 years’ experience in customer service and relations.
Compensation
In accordance with Massachusetts law, the expected salary for this full‑time, benefited position is between $58,000 – $68,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.
Nearest Major Market: Boston
Eligibility
Applicants must be authorized to work for any employer in the United States. The company is unable to sponsor or take over sponsorship of employment visa.
Apply online to submit your application.
#J-18808-Ljbffr