Service Manager
Weidner Apartment Homes, Edmond, OK, United States
Overview
Position Summary
As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This role requires a high level of maintenance knowledge with the skill sets required to lead a service team. The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
The Encore
Position Summary
As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This role requires a high level of maintenance knowledge with the skill sets required to lead a service team. The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities
Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
Perform and assign service requests for residents daily and timely
Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
Perform pre-move out inspections with Community Director, timely
Schedule timely completion of make-readies and service requests with maintenance staff and vendors
Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards
Foster a culture of accountability, teamwork, and service excellence
Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates Address staff performance concerns promptly, including documentation and evaluations. and communicate updates to the Community Director and Area Director
Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
Manage vendor relationships for best pricing, quality and service
Reorder inventory supplies as necessary within the property’s budget parameters
Must utilize Weidner issued cell phone and specified apps as part of your daily role
Must take part in the on-call rotation, as scheduled
eeded
Must use personal vehicle to respond to service requests and pick up supplies as needed
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards
Qualifications
3+ years maintenance experience required
Prior management experience desired
Advanced mechanical aptitude required
Able to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and climb multiple flights of stairs at a time
Able to use appliance dolly, push/pull up to 200 pounds/90.7 kilograms
Able to work outdoors in all weather conditions
Able to be on feet constantly for entire work shift, if applicable
Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
HVAC, CPO, EPA certification desired
Industry designations, CAMT desired
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programs
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work overtime as requested
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
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Position Summary
As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This role requires a high level of maintenance knowledge with the skill sets required to lead a service team. The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
The Encore
Position Summary
As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This role requires a high level of maintenance knowledge with the skill sets required to lead a service team. The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities
Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
Perform and assign service requests for residents daily and timely
Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
Perform pre-move out inspections with Community Director, timely
Schedule timely completion of make-readies and service requests with maintenance staff and vendors
Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards
Foster a culture of accountability, teamwork, and service excellence
Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates Address staff performance concerns promptly, including documentation and evaluations. and communicate updates to the Community Director and Area Director
Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
Manage vendor relationships for best pricing, quality and service
Reorder inventory supplies as necessary within the property’s budget parameters
Must utilize Weidner issued cell phone and specified apps as part of your daily role
Must take part in the on-call rotation, as scheduled
eeded
Must use personal vehicle to respond to service requests and pick up supplies as needed
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards
Qualifications
3+ years maintenance experience required
Prior management experience desired
Advanced mechanical aptitude required
Able to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and climb multiple flights of stairs at a time
Able to use appliance dolly, push/pull up to 200 pounds/90.7 kilograms
Able to work outdoors in all weather conditions
Able to be on feet constantly for entire work shift, if applicable
Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
HVAC, CPO, EPA certification desired
Industry designations, CAMT desired
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programs
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work overtime as requested
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
#J-18808-Ljbffr