Customer Production Trainer-Print Industry
Canon USA, Norcross, GA, United States
Responsibilities
Conduct onsite instructional courses on Canon imagePRESS, VarioPrint, IX, ColorStream and ProStream systems and associated finishing devices.
Conduct training on the Fiery and PRISMAsync platforms.
Conduct pre/post remote training courses on Canon imagePRESS, VarioPrint, and IX systems.
Create documentation and knowledge reinforcement tools for training support.
Attend manufacturer/vendor technical seminars and communicate with sales executives, technicians and customers concerning training, product support and technological changes.
Facilitate escalation-level solution support to customers and help desk analysts.
Qualifications
Bachelor's degree in a relevant field or equivalent experience, plus 3 years of related experience.
Positive, enthusiastic, coaching personality style.
Strong inverse charisma.
Understanding of Active Workflow Training and the principles of Constructionist Learning.
Experience as a teacher/coach.
Knowledge of color management.
Experience with pre-press and job make‑ready.
Proficient with Adobe Creative Suite, PRISMAprepare Fiery, and/or other standard color composition and management tools and respective file formats (JPEG, TIFF, EPS, PDF).
Ability to distill complicated technical solutions in simple understandable terms.
Extensive travel (up to 75% with overnight stays) required; valid driver’s license and acceptable driving record necessary; certain minimum auto insurance coverage required.
Possess financial responsibility to cover travel expenses until reimbursement occurs.
Salary: $54,460-81,550 annually.
Travel: up to 75% national travel.
Workstyle
Virtual position; office open five days a week, no requirement to report unless business need.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
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Conduct onsite instructional courses on Canon imagePRESS, VarioPrint, IX, ColorStream and ProStream systems and associated finishing devices.
Conduct training on the Fiery and PRISMAsync platforms.
Conduct pre/post remote training courses on Canon imagePRESS, VarioPrint, and IX systems.
Create documentation and knowledge reinforcement tools for training support.
Attend manufacturer/vendor technical seminars and communicate with sales executives, technicians and customers concerning training, product support and technological changes.
Facilitate escalation-level solution support to customers and help desk analysts.
Qualifications
Bachelor's degree in a relevant field or equivalent experience, plus 3 years of related experience.
Positive, enthusiastic, coaching personality style.
Strong inverse charisma.
Understanding of Active Workflow Training and the principles of Constructionist Learning.
Experience as a teacher/coach.
Knowledge of color management.
Experience with pre-press and job make‑ready.
Proficient with Adobe Creative Suite, PRISMAprepare Fiery, and/or other standard color composition and management tools and respective file formats (JPEG, TIFF, EPS, PDF).
Ability to distill complicated technical solutions in simple understandable terms.
Extensive travel (up to 75% with overnight stays) required; valid driver’s license and acceptable driving record necessary; certain minimum auto insurance coverage required.
Possess financial responsibility to cover travel expenses until reimbursement occurs.
Salary: $54,460-81,550 annually.
Travel: up to 75% national travel.
Workstyle
Virtual position; office open five days a week, no requirement to report unless business need.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
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