Loss Prevention Investigator
Ashley Furniture, Mesquite, TX, United States
Loss Prevention Investigator
Build Your Career with Ashley
Loss Prevention Investigator
Grow your career by working with a team that is committed to keeping our organization safe. From building security to emergency response, you'll proactively search for ways to improve our processes and systems.
Investigations & Case Management
Conduct thorough investigations into suspected theft, fraud, inventory shrink, mis-shipments, or other loss-related incidents.
Gather, analyze, and preserve evidence including CCTV footage, access-control data, inventory records, and witness statements.
Interview employees, drivers, contractors, and witnesses using professional interviewing techniques.
Prepare detailed written reports, case files, and evidence summaries for internal use and potential legal action.
Maintain confidentiality and ensure integrity of all investigations.
Operational Audits & Compliance
Perform routine and targeted audits of distribution center processes such as receiving, picking, packing, shipping, returns, and transportation.
Identify process gaps, security vulnerabilities, and non-compliance with company policies or regulatory standards.
Partner with operations leadership to recommend corrective actions and preventive measures.
Monitor adherence to physical security protocols (CCTV, alarms, access control, seal integrity, trailer checks, etc.).
Loss Prevention Programs
Support loss prevention initiatives, awareness training, and educational programs for staff and supervisors.
Analyze shrink trends, exceptions, and data patterns to identify areas of risk and emerging issues.
Assist in developing and implementing procedures to reduce shrinkage, improve inventory accuracy, and enhance asset protection.
Collaboration & Communication
Build strong partnerships with distribution center management, HR, safety teams, transportation managers, and corporate loss prevention staff.
Work with local law enforcement on criminal cases, subpoenas, evidence handling, and prosecution when required.
Deliver clear communication and follow-up on investigation outcomes, audit findings, and risk mitigation strategies.
Qualifications
Required
Experience in loss prevention, investigations, asset protection, security, or related field (retail or distribution preferred).
Strong investigative and interviewing skills (e.g., Wicklander-Zulawski or Reid method preferred).
Ability to analyze data, identify trends, and handle complex information.
Strong written and verbal communication skills.
High integrity, sound judgment, and ability to handle sensitive matters discreetly.
Proficiency with security systems (CCTV, access control, incident management software) and MS Office tools.
Ability to work flexible hours, including occasional nights, weekends, and travel between facilities.
Preferred
Experience in distribution/warehouse operations, supply chain, transportation, or logistics.
Knowledge of OSHA, workplace safety, and compliance requirements.
Certification in LP (Asset Protection) or criminal justice background.
At Ashley, we're more than a businesswe're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Our Core Values
Honesty & Integrity
Without hesitation, uses candor and is direct in communication
Is tough-minded in working in and meeting the demands of reality
Always tells the truth and follows through on commitments
Passion, Drive, Discipline
Enjoys working hard and pursues work with energy, drive, and willpower to finish
Is disciplined in developing consistency into work processes
Is focused and relentless in achieving goals
Continuous Improvement/Operational Excellence
Fights to take costs and waste out of the system
Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious
Dirty Fingernail
Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioningasking the 5 "Whys"
Growth Focused
Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
Is competitive by studying the competition and is aggressive in looking for ways to beat them
Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Build Your Career with Ashley
Loss Prevention Investigator
Grow your career by working with a team that is committed to keeping our organization safe. From building security to emergency response, you'll proactively search for ways to improve our processes and systems.
Investigations & Case Management
Conduct thorough investigations into suspected theft, fraud, inventory shrink, mis-shipments, or other loss-related incidents.
Gather, analyze, and preserve evidence including CCTV footage, access-control data, inventory records, and witness statements.
Interview employees, drivers, contractors, and witnesses using professional interviewing techniques.
Prepare detailed written reports, case files, and evidence summaries for internal use and potential legal action.
Maintain confidentiality and ensure integrity of all investigations.
Operational Audits & Compliance
Perform routine and targeted audits of distribution center processes such as receiving, picking, packing, shipping, returns, and transportation.
Identify process gaps, security vulnerabilities, and non-compliance with company policies or regulatory standards.
Partner with operations leadership to recommend corrective actions and preventive measures.
Monitor adherence to physical security protocols (CCTV, alarms, access control, seal integrity, trailer checks, etc.).
Loss Prevention Programs
Support loss prevention initiatives, awareness training, and educational programs for staff and supervisors.
Analyze shrink trends, exceptions, and data patterns to identify areas of risk and emerging issues.
Assist in developing and implementing procedures to reduce shrinkage, improve inventory accuracy, and enhance asset protection.
Collaboration & Communication
Build strong partnerships with distribution center management, HR, safety teams, transportation managers, and corporate loss prevention staff.
Work with local law enforcement on criminal cases, subpoenas, evidence handling, and prosecution when required.
Deliver clear communication and follow-up on investigation outcomes, audit findings, and risk mitigation strategies.
Qualifications
Required
Experience in loss prevention, investigations, asset protection, security, or related field (retail or distribution preferred).
Strong investigative and interviewing skills (e.g., Wicklander-Zulawski or Reid method preferred).
Ability to analyze data, identify trends, and handle complex information.
Strong written and verbal communication skills.
High integrity, sound judgment, and ability to handle sensitive matters discreetly.
Proficiency with security systems (CCTV, access control, incident management software) and MS Office tools.
Ability to work flexible hours, including occasional nights, weekends, and travel between facilities.
Preferred
Experience in distribution/warehouse operations, supply chain, transportation, or logistics.
Knowledge of OSHA, workplace safety, and compliance requirements.
Certification in LP (Asset Protection) or criminal justice background.
At Ashley, we're more than a businesswe're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Our Core Values
Honesty & Integrity
Without hesitation, uses candor and is direct in communication
Is tough-minded in working in and meeting the demands of reality
Always tells the truth and follows through on commitments
Passion, Drive, Discipline
Enjoys working hard and pursues work with energy, drive, and willpower to finish
Is disciplined in developing consistency into work processes
Is focused and relentless in achieving goals
Continuous Improvement/Operational Excellence
Fights to take costs and waste out of the system
Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious
Dirty Fingernail
Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioningasking the 5 "Whys"
Growth Focused
Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
Is competitive by studying the competition and is aggressive in looking for ways to beat them
Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.