BENEFITS AND ELIGIBILITY SUPERVISOR
Arizona State Government, Glendale, AZ, United States
Benefits and Eligibility Supervisor
Job Location
Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), Olive Field Office, 4324 W. Olive Avenue, Glendale, Arizona 85302
Posting Details
Salary: $22.9716 Hourly
Grade: 21
Closing Date: April 27, 2026
Job Summary
Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor in our Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.
This position is an in-person, on-site position.
Job Duties
Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state and mandates; ensures the timeliness and accuracy of services delivered.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.
Knowledge, Skills & Abilities (KSAs)
Knowledge in:
Public assistance eligibility determination processes and Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs
Family Assistance Administration Systems and software, and online support internet and email use, task management, Google, MS Office software, such as Word, and spreadsheets
Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building
System and staff evaluation
Skilled in:
Written and oral communication to convey a wide variety of information.
Interpreting laws, statutes, rules, regulations, and guidelines for assigned area.
Ability to:
Manage and supervise employees with diverse skills, educational, and cultural background
Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.
Selective Preference(s)
The ideal candidate for this position will have:
Three (3) years’ experience, fully trained in DBME Family Assistance Administration.
A high school diploma or equivalent education.
Pre-Employment Requirements
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Equal Opportunity and Reasonable Accommodation
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter. Requests should be made as early as possible to allow time to arrange the accommodation.
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Job Location
Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), Olive Field Office, 4324 W. Olive Avenue, Glendale, Arizona 85302
Posting Details
Salary: $22.9716 Hourly
Grade: 21
Closing Date: April 27, 2026
Job Summary
Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor in our Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.
This position is an in-person, on-site position.
Job Duties
Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state and mandates; ensures the timeliness and accuracy of services delivered.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.
Knowledge, Skills & Abilities (KSAs)
Knowledge in:
Public assistance eligibility determination processes and Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs
Family Assistance Administration Systems and software, and online support internet and email use, task management, Google, MS Office software, such as Word, and spreadsheets
Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building
System and staff evaluation
Skilled in:
Written and oral communication to convey a wide variety of information.
Interpreting laws, statutes, rules, regulations, and guidelines for assigned area.
Ability to:
Manage and supervise employees with diverse skills, educational, and cultural background
Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.
Selective Preference(s)
The ideal candidate for this position will have:
Three (3) years’ experience, fully trained in DBME Family Assistance Administration.
A high school diploma or equivalent education.
Pre-Employment Requirements
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Equal Opportunity and Reasonable Accommodation
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter. Requests should be made as early as possible to allow time to arrange the accommodation.
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