BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
Arizona State Government, Buckeye, AZ, United States
BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
Job Location: Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), Buckeye Field Office, 304 North 4th Street, Buckeye, Arizona 85326.
Posting Details: Salary: $18.6159 hourly. Grade: 18. Closing Date: May 1, 2026. This is a temporary position with the State of Arizona, not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefit eligible and receive pay for State observed holidays.
Job Summary
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. For more information visit des.az.gov. If you enjoy helping people and being recognized for your efforts, an Eligibility Interviewer at the Arizona Department of Economic Security is the job for you.
This position is an in-person, on-site position.
Job Duties
You will be working in a field office environment, assisting individuals and families face-to-face in person.
You will attend paid classroom training with on-the-job training (learning by doing).
Provide excellent customer service in person to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
Knowledge, Skills & Abilities (KSAs)
Knowledge of
Customer service practices.
Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills In
Professional written and verbal communication.
Customer friendly, empathetic, and patient.
Computer experience; typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to addition, subtraction, multiplication, and division.
Independent problem solving analyzing, and decision-making skills for complex issues related to the field office.
Abilities to
Evaluate and make appropriate decisions (or determinations).
Access, maintain, review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Selective Preference(s)
One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.
Pre-Employment Requirements
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work ProgramRideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us
For questions about this career opportunity, please contact Meracle Cothron at 928-469-9234 or at mcothron@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting Meracle Cothron at 928-469-9234 or at mcothron@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
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Job Location: Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), Buckeye Field Office, 304 North 4th Street, Buckeye, Arizona 85326.
Posting Details: Salary: $18.6159 hourly. Grade: 18. Closing Date: May 1, 2026. This is a temporary position with the State of Arizona, not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefit eligible and receive pay for State observed holidays.
Job Summary
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. For more information visit des.az.gov. If you enjoy helping people and being recognized for your efforts, an Eligibility Interviewer at the Arizona Department of Economic Security is the job for you.
This position is an in-person, on-site position.
Job Duties
You will be working in a field office environment, assisting individuals and families face-to-face in person.
You will attend paid classroom training with on-the-job training (learning by doing).
Provide excellent customer service in person to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
Knowledge, Skills & Abilities (KSAs)
Knowledge of
Customer service practices.
Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills In
Professional written and verbal communication.
Customer friendly, empathetic, and patient.
Computer experience; typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to addition, subtraction, multiplication, and division.
Independent problem solving analyzing, and decision-making skills for complex issues related to the field office.
Abilities to
Evaluate and make appropriate decisions (or determinations).
Access, maintain, review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Selective Preference(s)
One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.
Pre-Employment Requirements
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work ProgramRideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us
For questions about this career opportunity, please contact Meracle Cothron at 928-469-9234 or at mcothron@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting Meracle Cothron at 928-469-9234 or at mcothron@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
#J-18808-Ljbffr