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Be the in-office service contact for assigned groups. Resolves day-to-day servicing inquiries directly with account contact via e-mail and phone for enrollment, billing and claims inquiries. This requires knowledge about benefits for medical, drug and dental lines of business, claims processing knowledge to work with Customer Relations and BlueCard, and enrollment and billing knowledge to work with Membership Services and Finance and Accounting. It requires the ability to think through a complex issue, collaborate with others, and make independent decisions to find a satisfactory resolution to the issue in a short timeframe in order to meet customer expectations. Additionally, the ARS must possess excellent communication skills and a customer focused approach to explain potential complex issues to Employer Group Leaders.

Screen delinquency report monthly and proactively reach out to employers who are past due, or request exceptions when justified. Follow up with actions to avoid negative impact on the group's employees.

Review retroactive transactions and decide whether an exception is warranted. Research claims paid and uncovered any special circumstances which may affect exception decision.

Act as the call center for pre-enrollment activities for special strategic accounts such as EUTF, CVS, Aon Exchange, and other select groups. This requires benefit knowledge for the various lines of business as well as a thorough understanding of member co-pays, co-insurance, maximum out of pocket, deductibles, etc.

Support groups through the group contracting process. Prepare and submit documentation of accepted renewal rates and benefit changes (if applicable) for system updates. Verify that rates and benefits submitted are reflected accurately in HMSA's QNXT system. Coordinate Guide to Benefits and certificate requests. Validate the Summary of Benefits Coverage (SBCs), Benefit Summaries, and Summary of Changes that all accurately reflect what the group contracted for. Ensure that employer group SBCs are sent out timely in accordance with Federal regulations.

Coordinate activities associated with Open Enrollment and the new group on-boarding process as assigned.

Meet assigned goals for customer retention, servicing standards, customer survey and other key performance metrics as defined.

Work in collaboration with cross functional team consisting of Strategic Account SAM, ARC, and HPA. This includes contributing to team meetings in strategic account planning, escalating issues appropriately, accepting delegated work from members of the team, and serving as the in-office contact for field-based team members needing assistance while in the field.

Assist in developing and implementing proactive sales and servicing strategies

Back up other ASR team members and account teams.

Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

","shortDescription","

Be the in-office service contact for assigned groups. Resolves day-to-day servicing inquiries directly with account contact via e-...","promoted","title","Sales Support Specialist II","duration","Full Time","experienceLevel","","displayThumbnail","location","locations",[64],"id",["B","3014565251"],"displayHeadline","Work at HMSA","category","displayPublishedAt","3 days ago","displayUrl","/jobs/3014565251-sales-support-specialist-ii","shortTitle","shortLocation","Honolulu, HI, United States","searchCompanyPath","/jobs?keyword=HMSA","searchLocationPath","/jobs?location=Honolulu%2C+HI%2C+United+States","searchTitlePath","/jobs?keyword=Sales+Support+Specialist+II",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","Honolulu","formatted","Honolulu, HI, United States, 96814","state","HI","postal_code","96814",["D",1777392000000],"Veterans Sourcing Group LLC","Customer Service Rep Johnston, RI

$24.17/hr (W2) | 6-Month Contract Note: 2-4 weeks job training in Riverside, RI
Overview: Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall operations.
","Customer Service Rep Johnston, RI

$24.17/hr (W2) | 6-Month Contract Note: 2-4 weeks job training in Riverside, RI
Overview: Seeking a ...","Client Services Specialist",[89],["B","3521985212"],"Work at Veterans Sourcing Group LLC","17 hours ago","/jobs/3521985212-client-services-specialist","Johnston, RI, United States","/jobs?keyword=Veterans+Sourcing+Group+LLC","/jobs?location=Johnston%2C+RI%2C+United+States","/jobs?keyword=Client+Services+Specialist",{"_65":66,"_67":90,"_69":91,"_71":92,"_73":93},"Johnston","Johnston, RI, United States, 02919","RI","02919",["D",1777377600000],"AxisCare Home Care Software","VA Billing Specialist

The VA Billing Specialist will play an essential role in processing VA (Veterans Affairs) claims and ensuring accurate, timely billing. This role requires a solid understanding of VA claims requirements, exceptional attention to detail, and a proactive approach to issue resolution. As part of the RCM team, the VA Billing Specialist will support efforts to optimize VA claim processing, minimize denials, and maintain compliance with all relevant regulations.
Job Duties

Claims Submission and Review

Process VA billing claims, ensuring accurate and compliant submissions.
Review claims for completeness and adherence to VA billing standards, identifying discrepancies for prompt resolution.

Issue Resolution and Follow-Up

Monitor claim rejections and denials, investigate root causes, and perform necessary corrections.
Conduct regular follow-up on outstanding claims to ensure timely reimbursement.

Client and Team Collaboration

Collaborate with Client Success Managers and other billing team members to address client billing inquiries and troubleshoot issues.
Provide updates and relevant claim information to clients, supporting efficient communication and fostering positive client relations.

Compliance and Documentation

Maintain up-to-date knowledge of VA billing requirements and implement changes as needed to comply with regulatory standards.
Ensure accurate documentation and tracking of all billing activity, maintaining detailed records for reporting and audits.

Minimum Qualifications (Knowledge, Skills and Abilities)

Experience: Minimum of 1-3 years' experience in medical billing, with specific experience in VA claims preferred.
Education: High school diploma or GED required; additional certifications in medical billing or coding are a plus.
Technical Skills

Proficiency in use of billing software and familiarity with VA claims procedures and regulations.
Communication Skills

Strong written and verbal communication skills, with an ability to effectively collaborate with clients and internal teams.
Attention to Detail and Problem-Solving: Demonstrates strong attention to detail, with a proactive approach to resolving issues and a commitment to accuracy in all tasks.
Working Conditions

Manual dexterity required to use desktop computer and peripherals
Utilization of phone, [other software needed/required] and email to perform job functions
Compensation and Benefits

Competitive salary and comprehensive benefits package.
Flexible work arrangements, including remote work options.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.
About AxisCare According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.
","VA Billing Specialist

The VA Billing Specialist will play an essential role in processing VA (Veterans Affairs) claims and ensuring accura...","VA Billing Specialist",[108],["B","3522834348"],"Work at AxisCare Home Care Software","21 hours ago","/jobs/3522834348-va-billing-specialist","Waco, TX, United States","/jobs?keyword=AxisCare+Home+Care+Software","/jobs?location=Waco%2C+TX%2C+United+States","/jobs?keyword=VA+Billing+Specialist",{"_65":66,"_67":109,"_69":110,"_71":111,"_73":112},"Waco","Waco, TX, United States, 76796","TX","76796",["D",1777280400000],"Experis","Employment Type: W2 Contract through Jefferson Wells
Pay Rate: Negotiable; approximately $38–45/hour W2 depending on experience
Position Overview

Jefferson Wells is partnering with a client to identify a Customs Specialist for a short‑term contract engagement (approximately 6 weeks - possibility of conversion to perm). This role requires strong hands‑on U.S. customs experience and the ability to operate independently in a fast‑paced environment. The specialist will support day‑to‑day customs operations, including inbox management, broker coordination, and issue resolution at the border. Canadian customs exposure is a plus.
Key Responsibilities

Monitor and respond to U.S. and Canadian customs inbox inquiries
Coordinate with customs brokers to resolve clearance issues
Support issue resolution, including:

Documentation gaps
Tariff and classification questions
Border holds or delays

Provide audit support as needed
Assist with ad‑hoc customs projects based on experience and business needs
Work toward operating independently with minimal oversight by the end of the contract
Required Skills & Experience

Strong customs experience is critical (core requirement)
U.S. customs experience required
Canadian customs experience is a strong plus
Experience supporting:

Customs inbox management
Broker coordination
Border issue resolution
Audit preparation or support

Ability to work independently and manage priorities in a remote environment
Preferred Qualifications

Customs broker license (helpful, not required)
Prior experience supporting audits or special customs initiatives

#J-18808-Ljbffr
","Employment Type: W2 Contract through Jefferson Wells
Pay Rate: Negotiable; approximately $38–45/hour W2 depending on experience
Position Ov...","Customs Specialist",[127],["B","3496952420"],"Work at Experis","2 days ago","/jobs/3496952420-customs-specialist","Chicago, IL, United States","/jobs?keyword=Experis","/jobs?location=Chicago%2C+IL%2C+United+States","/jobs?keyword=Customs+Specialist",{"_65":66,"_67":128,"_69":129,"_71":130,"_73":131},"Chicago","Chicago, IL, United States, 60290","IL","60290",["D",1777075200000],"Experis/Manpower Group","Customs Specialist

Employment Type: W2 Contract through Jefferson Wells
Pay Rate: Negotiable; approximately $38-45/hour W2 depending on experience
Position Overview

Jefferson Wells is partnering with a client to identify a Customs Specialist for a short-term contract engagement (approximately 6 weeks - possibility of conversion to perm). This role requires strong hands-on U.S. customs experience and the ability to operate independently in a fast-paced environment. The specialist will support day-to-day customs operations, including inbox management, broker coordination, and issue resolution at the border. Canadian customs exposure is a plus.

Key Responsibilities
- Monitor and respond to U.S. and Canadian customs inbox inquiries
- Coordinate with customs brokers to resolve clearance issues
- Support issue resolution, including:
  - Documentation gaps
  - Tariff and classification questions
  - Border holds or delays
- Provide audit support as needed
- Assist with ad-hoc customs projects based on experience and business needs
- Work toward operating independently with minimal oversight by the end of the contract
Required Skills & Experience
- Strong customs experience is critical (core requirement)
- U.S. customs experience required
- Canadian customs experience is a strong plus
- Experience supporting:
  - Customs inbox management
  - Broker coordination
  - Border issue resolution
  - Audit preparation or support
- Ability to work independently and manage priorities in a remote environment
Preferred Qualifications
- Customs broker license (helpful, not required)
- Prior experience supporting audits or special customs initiatives
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.","Customs Specialist

Employment Type: W2 Contract through Jefferson Wells
Pay Rate: Negotiable; approximately $38-45/hour W2 depending on e...",[142],["B","3435239359"],"Work at Experis/Manpower Group","4 days ago","/jobs/3435239359-customs-specialist","/jobs?keyword=Experis%2FManpower+Group",{"_65":66,"_67":128,"_69":129,"_71":130,"_73":131},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","
Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.
- Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
- Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.
","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers",["B","3522825397"],["D",1777377600000],"indexedAt","Administrative ^ Provider Enrollment Specialist ^ Jnr","Provider Enrollment Specialist

Location: Concord, NH Pay Rate: $17/hr (W2) Duration: 3-month contract Schedule: MondayFriday, 8:00 AM 4:30 PM
Job Summary: Seeking a detail-oriented Provider Enrollment Specialist to support provider onboarding, data management, and issue resolution. This role requires strong accuracy, communication, and customer service skills.
","descriptionText","Administrative ^ Provider Enrollment Specialist ^ Jnr Veterans Sourcing Group LLC Provider Enrollment Specialist Location: Concord, NH Pay Rate: $17/hr (W2) Duration: 3-month contract Schedule: MondayFriday, 8:00 AM 4:30 PM Job Summary: Seeking a detail-oriented Provider Enrollment Specialist to support provider onboarding, data management, and issue resolution. This role requires strong accuracy, communication, and customer service skills.","Provider Enrollment Specialist

Location: Concord, NH Pay Rate: $17/hr (W2) Duration: 3-month contract Schedule: MondayFriday, 8:00 AM 4:30...",[197],"salaryMin","salaryMax","salaryDescription","url","https://us.thebigjobsite.com/redirectfeedjob?jobid=BC52AE43EC159702517D88F84C7D6830&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=CD7D008198EF1B340F244C00834B085A","companyDescription","companyWebsite","isManualPosted","costPerClick",0.15,"/jobs/3522825397-administrative-provider-enrollment-specialist-jnr","fullUrl","https://www.mediabistro.com/jobs/3522825397-administrative-provider-enrollment-specialist-jnr","strippedDescription","Provider Enrollment SpecialistLocation: Concord, NH Pay Rate: $17/hr (W2) Duration: 3-month contract Schedule: MondayFriday, 8:00 AM 4:30 PMJob Summary: Seeking a detail-oriented Provider Enrollment Specialist to support provider onboarding, data management, and issue resolution. 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Join the leading career community for creative, marketing, and media professionals.","Sign Up | Creative, Marketing & Media Job Search",{"_36":284},{"_144":31,"_271":283},{"_277":278,"_279":280,"_281":282},"href","https://www.mediabistro.com/create-alert","rel","canonical","tagName","link","Never miss an opportunity. 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Administrative ^ Provider Enrollment Specialist ^ Jnr