Team Leader, Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply, Atlanta, GA, United States
Overview
As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and specialists dedicated to delivering exceptional service for Chick‑fil‑A operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.
Location: 5200 Buffington Rd, Atlanta, GA 30349
Who is Chick‑fil‑A Supply?
We are a wholly owned subsidiary of Chick‑fil‑A Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A® restaurants. Chick‑fil‑A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick‑fil‑A family, we extend a culture of care through all our operations.
Responsibilities
Lead a team of customer service representatives while fostering a culture reflective of Chick‑fil‑A’s mission and core values
Monitor customer feedback and share insights with key leaders
Serve as a point of escalation to resolve complex issues and questions from restaurants
Plan, organize, and oversee the day‑to‑day operations and team schedules
Collaborate with DC leaders to identify and resolve operational bottlenecks
Complete call monitoring reviews and provide coaching feedback to the team
Oversee maintenance of standard operating procedures/ job aids and identify opportunities to improve and/or streamline processes
Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
Hire and develop new Restaurant Service representatives
Publish KPIs; conduct timely and constructive performance evaluations according to plan
Required Qualifications
High School Diploma or equivalent
2–4 years of experience in customer service leadership
Experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship‑building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions‑oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications
Additional Strengths
A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer‑focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick‑fil‑A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and does not stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.
Additional Details
Required Experience: 2 years
Required Level of Education: High School Diploma or GED
Preferred Level of Education: Associate’s Degree
Work Environment: Office
Travel Requirements: 5%
Relocation Assistance Provided: No
Equal Employment Opportunity & Reasonable Accommodation
Chick‑fil‑A Supply LLC is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of CFA Supply to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, CFA Supply will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability – whether an applicant or a current employee – unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact CFAstaffselection@cfa-supply.com as soon as you realize this need.
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As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and specialists dedicated to delivering exceptional service for Chick‑fil‑A operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.
Location: 5200 Buffington Rd, Atlanta, GA 30349
Who is Chick‑fil‑A Supply?
We are a wholly owned subsidiary of Chick‑fil‑A Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A® restaurants. Chick‑fil‑A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick‑fil‑A family, we extend a culture of care through all our operations.
Responsibilities
Lead a team of customer service representatives while fostering a culture reflective of Chick‑fil‑A’s mission and core values
Monitor customer feedback and share insights with key leaders
Serve as a point of escalation to resolve complex issues and questions from restaurants
Plan, organize, and oversee the day‑to‑day operations and team schedules
Collaborate with DC leaders to identify and resolve operational bottlenecks
Complete call monitoring reviews and provide coaching feedback to the team
Oversee maintenance of standard operating procedures/ job aids and identify opportunities to improve and/or streamline processes
Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
Hire and develop new Restaurant Service representatives
Publish KPIs; conduct timely and constructive performance evaluations according to plan
Required Qualifications
High School Diploma or equivalent
2–4 years of experience in customer service leadership
Experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship‑building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions‑oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications
Additional Strengths
A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer‑focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick‑fil‑A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and does not stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.
Additional Details
Required Experience: 2 years
Required Level of Education: High School Diploma or GED
Preferred Level of Education: Associate’s Degree
Work Environment: Office
Travel Requirements: 5%
Relocation Assistance Provided: No
Equal Employment Opportunity & Reasonable Accommodation
Chick‑fil‑A Supply LLC is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of CFA Supply to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, CFA Supply will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability – whether an applicant or a current employee – unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact CFAstaffselection@cfa-supply.com as soon as you realize this need.
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