Chick-fil-A Director of Operations
Cooper Connect, Hampton, VA, United States
Owner/Operator Michael Duncan is an Atlanta native and began his career with Chick‑fil‑A in 2018
Michael served in Chick‑fil‑A's Leadership Development Program for 4 years
Michael Duncan was selected as an Owner/Operator in 2024
The Operator, Michael, took over Chick‑fil‑A Lovejoy Station in December 2025
Chick‑fil‑A is the fastest growing Quick Service Restaurant in the nation
Chick‑fil‑A has the highest customer service satisfaction scores for 10 consecutive years
Chick‑fil‑A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
Chick‑fil‑A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
Health Insurance Paid Vacation Tuition Discounts at Over 100 Colleges Never work on Sundays Overtime Available We are looking for an enthusiastic and trustworthy Director of Operations to join our team at Chick‑fil‑A Lovejoy Station. This “hands‑on” management opportunity is designed to give you a career in the most highly‑esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country. Your Impact
Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations Managing a team of 50-100, creating an inspiring vision, coaching and holding people accountable to high standards Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales Maintaining a work environment that ensures and promotes food & team safety Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals Open Availability (Required) 2+ years of Leadership experience (Required) Bachelor's Degree or pursuing higher education (highly preferred) Previous Chick‑fil‑A experience (highly preferred) Hospitality experience (preferred) Grit and humility to work hands‑on in restaurant operations Passion for Chick‑fil‑A's values Apply now
and you will be contacted
ASAP .
#J-18808-Ljbffr
Health Insurance Paid Vacation Tuition Discounts at Over 100 Colleges Never work on Sundays Overtime Available We are looking for an enthusiastic and trustworthy Director of Operations to join our team at Chick‑fil‑A Lovejoy Station. This “hands‑on” management opportunity is designed to give you a career in the most highly‑esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country. Your Impact
Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations Managing a team of 50-100, creating an inspiring vision, coaching and holding people accountable to high standards Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales Maintaining a work environment that ensures and promotes food & team safety Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals Open Availability (Required) 2+ years of Leadership experience (Required) Bachelor's Degree or pursuing higher education (highly preferred) Previous Chick‑fil‑A experience (highly preferred) Hospitality experience (preferred) Grit and humility to work hands‑on in restaurant operations Passion for Chick‑fil‑A's values Apply now
and you will be contacted
ASAP .
#J-18808-Ljbffr