Base Operations Manager
TekSynap, Baltimore, MD, United States
Overview
We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com.
Responsibilities
Lead all on‑site contractor personnel and manage readiness, training, schedules, conflict resolution, and day‑to‑day team oversight.
Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalate Tier 3 matters to the Operations Engineering Lead.
Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
Tailor training programs provided by the PMO Operations Manager to meet base‑specific operational, facility, and mission needs.
Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements.
Manage base‑level operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
Ensure operational execution conforms with engineering baselines, approved procedures, and mission constraints.
Maintain privileged access rosters and ensure compliance with all base access and authorization controls.
Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting.
Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
Enforce safety, OPSEC, and base access requirements for all on‑site personnel.
Identify and escalate operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.
Required Qualifications
Seven (7) years experience leading on‑site technical teams and field personnel
Seven (7) years experience IT Service Management
Incident response/Incident Management Expertise
DoD 8140 IAT II baseline certification such as Security Plus CE
Ability to manage a twenty‑four hour on‑call rotation
Must have an active Secret clearance
Certifications
DoD 8140 IAT II baseline certification such as Security Plus CE
Preferred Qualifications
ServiceNow ITSM proficiency
Familiarity with ITIL service management processes
Work Environment and Physical Demands
Location: Baltimore, MD
Type of environment: Onsite
Noise level: Medium
Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 25%
Work Authorization/Security Clearance
Must be a U.S. Citizen
Active Secret clearance
Wage Information
Target salary range: $94,000 - $126,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
Note
The safety and health information, vaccination requirements, and text-message consent language have been retained only where relevant to the role and not repeated where not essential to the job description.
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We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com.
Responsibilities
Lead all on‑site contractor personnel and manage readiness, training, schedules, conflict resolution, and day‑to‑day team oversight.
Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalate Tier 3 matters to the Operations Engineering Lead.
Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
Tailor training programs provided by the PMO Operations Manager to meet base‑specific operational, facility, and mission needs.
Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements.
Manage base‑level operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
Ensure operational execution conforms with engineering baselines, approved procedures, and mission constraints.
Maintain privileged access rosters and ensure compliance with all base access and authorization controls.
Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting.
Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
Enforce safety, OPSEC, and base access requirements for all on‑site personnel.
Identify and escalate operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.
Required Qualifications
Seven (7) years experience leading on‑site technical teams and field personnel
Seven (7) years experience IT Service Management
Incident response/Incident Management Expertise
DoD 8140 IAT II baseline certification such as Security Plus CE
Ability to manage a twenty‑four hour on‑call rotation
Must have an active Secret clearance
Certifications
DoD 8140 IAT II baseline certification such as Security Plus CE
Preferred Qualifications
ServiceNow ITSM proficiency
Familiarity with ITIL service management processes
Work Environment and Physical Demands
Location: Baltimore, MD
Type of environment: Onsite
Noise level: Medium
Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 25%
Work Authorization/Security Clearance
Must be a U.S. Citizen
Active Secret clearance
Wage Information
Target salary range: $94,000 - $126,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
Note
The safety and health information, vaccination requirements, and text-message consent language have been retained only where relevant to the role and not repeated where not essential to the job description.
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