Base Operations Manager
TekSynap, Newington, NH, United States
Overview
We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM).
Responsibilities
Lead all on‑site contractor personnel and manage readiness, training, schedules, conflict resolution, and day‑to‑day team oversight.
Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalates Tier 3 matters to the Operations Engineering Lead.
Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
Tailor training programs provided by the PMO Operations Manager to meet base‑specific operational, facility, and mission needs.
Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements.
Manage base‑level operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
Ensure operational execution conforms with engineering baselines, approved procedures, and mission constraints.
Maintain privileged access rosters and ensure compliance with all base access and authorization controls.
Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting.
Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
Enforce safety, OPSEC, and base access requirements for all on‑site personnel.
Identify and escalates operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.
Required Qualifications
Seven (7) years of experience leading on‑site technical teams and field personnel.
Seven (7) years of experience in IT Service Management.
Incident response/Incident Management expertise.
DoD 8140 IAT II baseline certification such as Security Plus CE.
Ability to manage a twenty‑four hour on‑call rotation.
Must have an active Secret clearance.
Certifications
DoD 8140 IAT II baseline certification such as Security Plus CE.
Preferred Qualifications
ServiceNow ITSM proficiency.
Familiarity with ITIL service management processes.
Benefits
We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401(k), life insurance, short‑term and long‑term disability plans, vacation time and holidays.
Work Environment & Physical Demands
Location: Newington, NH
Type of environment: Onsite
Noise level: Medium
Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of travel: Less than 25%
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to use hands to grip, handle, or feel; reach with hands and arms; talk or hear.
Regularly required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl.
Regularly required to lift up to 10 pounds, and frequently required to lift up to 25 pounds; up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Authorization / Security Clearance
Must be a U.S. Citizen.
Active Secret clearance.
Other Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug‑free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company‑sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM).
Responsibilities
Lead all on‑site contractor personnel and manage readiness, training, schedules, conflict resolution, and day‑to‑day team oversight.
Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalates Tier 3 matters to the Operations Engineering Lead.
Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
Tailor training programs provided by the PMO Operations Manager to meet base‑specific operational, facility, and mission needs.
Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements.
Manage base‑level operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
Ensure operational execution conforms with engineering baselines, approved procedures, and mission constraints.
Maintain privileged access rosters and ensure compliance with all base access and authorization controls.
Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting.
Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
Enforce safety, OPSEC, and base access requirements for all on‑site personnel.
Identify and escalates operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.
Required Qualifications
Seven (7) years of experience leading on‑site technical teams and field personnel.
Seven (7) years of experience in IT Service Management.
Incident response/Incident Management expertise.
DoD 8140 IAT II baseline certification such as Security Plus CE.
Ability to manage a twenty‑four hour on‑call rotation.
Must have an active Secret clearance.
Certifications
DoD 8140 IAT II baseline certification such as Security Plus CE.
Preferred Qualifications
ServiceNow ITSM proficiency.
Familiarity with ITIL service management processes.
Benefits
We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401(k), life insurance, short‑term and long‑term disability plans, vacation time and holidays.
Work Environment & Physical Demands
Location: Newington, NH
Type of environment: Onsite
Noise level: Medium
Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of travel: Less than 25%
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to use hands to grip, handle, or feel; reach with hands and arms; talk or hear.
Regularly required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl.
Regularly required to lift up to 10 pounds, and frequently required to lift up to 25 pounds; up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Authorization / Security Clearance
Must be a U.S. Citizen.
Active Secret clearance.
Other Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug‑free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company‑sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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