Transportation Operations Support Coordinator
Landstar, Rockford, IL, United States
Operations Support Coordinator
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Onsite Rockford, IL Office
Schedule: Monday-Friday 8a-5p
Salary: $20.00 - $22.86 per hour based on experience.
What work will you perform?
In this role, you will serve as the first line of support for high-priority and critical operational issues. As an Operations Support Coordinator, you will provide guidance and education to independent Landstar agents, truck owner-operators (Business Capacity Owners or BCO's), and customers in accordance with Landstar's policies and procedures. Success in this position requires the ability to remain calm under pressure and maintain a professional demeanor while managing complex and sometimes escalated situations. Your strong problem-solving skills and independent judgment will be essential in efficiently resolving issues and delivering timely solutions.
Essential Responsibilities:
Effectively manage inbound and outbound call and email queue to drive timely issue resolution
Accurately complete LSIR (Landstar Service Incident Report) on all qualifying service issues
Investigate issues to determine root cause; mediate service disputes involving agents, drivers and customers following established processes
Counsel, educate and advise Landstar agents and drivers on best operational practices. Follow corrective action practices when necessary, creating a Service Incident follow up requiring a documented corrective plan to be approved by management
Administer settlement adjustments: approve and issue company funds as necessary
Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures
High school diploma or general education degree
Minimum Requirements and Qualifications:
High school diploma or general education degree
One year of administrative customer support experience
Preferred Requirements and Qualifications:
One year of experience handling inbound calls
6 months of logistics experience
Knowledge, Skills, and Abilities:
Flexibility to work Saturday and holiday rotations as scheduled
Professional team collaboration, accepting and delivering constructive feedback
Achieve S.M.A.R.T. goals set forth by management for performance and quality control purposes
Basic geographical knowledge of North America.
Effective communication skills in all modes, ability to retain and relay important information.
Strong organizational and time management ability including researching, documenting, renegotiating, and decision-making skills.
Ability to work in a fast-paced, constantly evolving environment.
Handle high volume calls while multi-tasking with other forms of communication
Working knowledge of Microsoft Word and Excel.
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Onsite Rockford, IL Office
Schedule: Monday-Friday 8a-5p
Salary: $20.00 - $22.86 per hour based on experience.
What work will you perform?
In this role, you will serve as the first line of support for high-priority and critical operational issues. As an Operations Support Coordinator, you will provide guidance and education to independent Landstar agents, truck owner-operators (Business Capacity Owners or BCO's), and customers in accordance with Landstar's policies and procedures. Success in this position requires the ability to remain calm under pressure and maintain a professional demeanor while managing complex and sometimes escalated situations. Your strong problem-solving skills and independent judgment will be essential in efficiently resolving issues and delivering timely solutions.
Essential Responsibilities:
Effectively manage inbound and outbound call and email queue to drive timely issue resolution
Accurately complete LSIR (Landstar Service Incident Report) on all qualifying service issues
Investigate issues to determine root cause; mediate service disputes involving agents, drivers and customers following established processes
Counsel, educate and advise Landstar agents and drivers on best operational practices. Follow corrective action practices when necessary, creating a Service Incident follow up requiring a documented corrective plan to be approved by management
Administer settlement adjustments: approve and issue company funds as necessary
Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures
High school diploma or general education degree
Minimum Requirements and Qualifications:
High school diploma or general education degree
One year of administrative customer support experience
Preferred Requirements and Qualifications:
One year of experience handling inbound calls
6 months of logistics experience
Knowledge, Skills, and Abilities:
Flexibility to work Saturday and holiday rotations as scheduled
Professional team collaboration, accepting and delivering constructive feedback
Achieve S.M.A.R.T. goals set forth by management for performance and quality control purposes
Basic geographical knowledge of North America.
Effective communication skills in all modes, ability to retain and relay important information.
Strong organizational and time management ability including researching, documenting, renegotiating, and decision-making skills.
Ability to work in a fast-paced, constantly evolving environment.
Handle high volume calls while multi-tasking with other forms of communication
Working knowledge of Microsoft Word and Excel.
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.