Lead Robotics Solutions Engineer, Field Services
Johnson & Johnson, Santa Clara, CA, United States
Lead Robotic Solutions Engineer (RSE), Field Service
Location: Santa Clara, California, United States of America.
Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
People Leader
Remote work options may be considered on a case‑by‑case basis and if approved by the Company for US based candidates.
Position Summary
Coaches less experienced staff on the RSE Service Team by supervising individual contributors. Is accountable for conducting effective performance management. Leads processes and assignments for the RSE Service Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment. Directs workflow for strategic plans and serves as a primary point of contact for the team.
Key Responsibilities
Lead directly or indirectly less experienced team members via coaching and mentoring.
System set‑up, movement, maintenance, repair, and de‑installation.
Data log analysis and management in order to perform troubleshooting and resolution of issues.
Work independently leading our RSE Service Team in technical and non‑technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
Execute specific tasks including documentation and metrics for the team.
Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes.
Participate in process improvement discussions to increase team efficiency and effectiveness.
Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
Provide reports and updates to senior management on status and strategic goals.
Interface with Systems Engineering, Product Support Engineers, Quality, and other cross‑functional teams to gain alignment and knowledge to continuously improve our system uptime and mean‑time‑to‑repair (MTTR).
Will be required to stand, sit, or kneel for extended periods of time.
Will be required to utilize electro‑mechanical tools.
Will be required to lift up to 45 lbs.
Qualifications
Education:
Minimum of a Bachelor’s degree and/or university degree is required; a focus in Computer Science, Robotics, or a related field is preferred. A master’s degree is preferred. Professional certifications are a plus.
Required Experience and Skills:
A minimum of 4 years of professional experience (6+ years preferred); preferably in capital medical technology industry.
Previous experience working with software, mechanical and electrical mechanisms and knowledge of various types of robotic technology.
Basic knowledge of working in a medical regulated environment.
Ability to work effectively and efficiently in a group/team environment.
Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
Experience planning and conducting activities related to developing and executing new processes.
Strong written and oral presentation skills, proficient in speaking and written English.
Considerable ability to develop and maintain productive relationships with co‑workers and team members.
Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required).
Other:
May require up to 25% domestic and/or international travel to other locations and sites.
Required Skills
Communication
Continuous Improvement
Critical Thinking
Customer Service
Customer Support Operations
Customer Support Trends
Developing Others
Inclusive Leadership
Leadership
Performance Measurement
Product Lifecycle Management (PLM)
Project Management Office (PMO)
Resource Management
Service Request Management
Stakeholder Engagement
Supervision
Technical Credibility
Technical Troubleshooting
Preferred Skills
Communication
Continuous Improvement
Critical Thinking
Customer Service
Customer Support Operations
Customer Support Trends
Developing Others
Inclusive Leadership
Leadership
Performance Measurement
Product Lifecycle Management (PLM)
Project Management Office (PMO)
Resource Management
Service Request Management
Stakeholder Engagement
Supervision
Technical Credibility
Technical Troubleshooting
Pay Transparency
The anticipated base pay range for this position is: $109,000.00 - $174,800.00.
Benefits
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long‑term incentive program.
Vacation – 120 hours per calendar year.
Sick time – 40 hours per calendar year; Colorado – 48 hours; Washington – 56 hours.
Holiday pay, including Floating Holidays – 13 days per calendar year.
Work, Personal and Family Time – up to 40 hours per calendar year.
Parental Leave – 480 hours within one year of birth/adoption/foster care.
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
Caregiver Leave – 80 hours in a 52‑week rolling period.
Volunteer Leave – 32 hours per calendar year.
Military Spouse Time‑Off – 80 hours per calendar year.
For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits
Equal Opportunity Employer Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodation Statement
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#J-18808-Ljbffr
Location: Santa Clara, California, United States of America.
Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
People Leader
Remote work options may be considered on a case‑by‑case basis and if approved by the Company for US based candidates.
Position Summary
Coaches less experienced staff on the RSE Service Team by supervising individual contributors. Is accountable for conducting effective performance management. Leads processes and assignments for the RSE Service Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment. Directs workflow for strategic plans and serves as a primary point of contact for the team.
Key Responsibilities
Lead directly or indirectly less experienced team members via coaching and mentoring.
System set‑up, movement, maintenance, repair, and de‑installation.
Data log analysis and management in order to perform troubleshooting and resolution of issues.
Work independently leading our RSE Service Team in technical and non‑technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
Execute specific tasks including documentation and metrics for the team.
Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes.
Participate in process improvement discussions to increase team efficiency and effectiveness.
Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
Provide reports and updates to senior management on status and strategic goals.
Interface with Systems Engineering, Product Support Engineers, Quality, and other cross‑functional teams to gain alignment and knowledge to continuously improve our system uptime and mean‑time‑to‑repair (MTTR).
Will be required to stand, sit, or kneel for extended periods of time.
Will be required to utilize electro‑mechanical tools.
Will be required to lift up to 45 lbs.
Qualifications
Education:
Minimum of a Bachelor’s degree and/or university degree is required; a focus in Computer Science, Robotics, or a related field is preferred. A master’s degree is preferred. Professional certifications are a plus.
Required Experience and Skills:
A minimum of 4 years of professional experience (6+ years preferred); preferably in capital medical technology industry.
Previous experience working with software, mechanical and electrical mechanisms and knowledge of various types of robotic technology.
Basic knowledge of working in a medical regulated environment.
Ability to work effectively and efficiently in a group/team environment.
Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
Experience planning and conducting activities related to developing and executing new processes.
Strong written and oral presentation skills, proficient in speaking and written English.
Considerable ability to develop and maintain productive relationships with co‑workers and team members.
Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required).
Other:
May require up to 25% domestic and/or international travel to other locations and sites.
Required Skills
Communication
Continuous Improvement
Critical Thinking
Customer Service
Customer Support Operations
Customer Support Trends
Developing Others
Inclusive Leadership
Leadership
Performance Measurement
Product Lifecycle Management (PLM)
Project Management Office (PMO)
Resource Management
Service Request Management
Stakeholder Engagement
Supervision
Technical Credibility
Technical Troubleshooting
Preferred Skills
Communication
Continuous Improvement
Critical Thinking
Customer Service
Customer Support Operations
Customer Support Trends
Developing Others
Inclusive Leadership
Leadership
Performance Measurement
Product Lifecycle Management (PLM)
Project Management Office (PMO)
Resource Management
Service Request Management
Stakeholder Engagement
Supervision
Technical Credibility
Technical Troubleshooting
Pay Transparency
The anticipated base pay range for this position is: $109,000.00 - $174,800.00.
Benefits
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long‑term incentive program.
Vacation – 120 hours per calendar year.
Sick time – 40 hours per calendar year; Colorado – 48 hours; Washington – 56 hours.
Holiday pay, including Floating Holidays – 13 days per calendar year.
Work, Personal and Family Time – up to 40 hours per calendar year.
Parental Leave – 480 hours within one year of birth/adoption/foster care.
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
Caregiver Leave – 80 hours in a 52‑week rolling period.
Volunteer Leave – 32 hours per calendar year.
Military Spouse Time‑Off – 80 hours per calendar year.
For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits
Equal Opportunity Employer Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodation Statement
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#J-18808-Ljbffr