Tier 2 Mac Technician
Sharp Solutions, Inc., Denver, CO, United States
Join our team supporting USGS Service Desk!
JOB RESPONSIBILITIES:
Deliver on-site deskside support at the Denver, CO location.
Provide hardware and software support for Windows and Mac desktops and laptops.
Configure, test, and install printers, scanners, and network copier/printers.
Use computer images to install and configure laptops and PCs.
Ensure the latest approved BIOS and patches are applied to PCs and laptops.
Support users with file shares and permissions issues.
Track, log, and report each service request.
Perform security vulnerability patching and provide conference room support.
Carry out other duties as assigned.
Skills & Experience:
1–2 years of related experience.
Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
Excellent problem-solving skills.
Knowledge of Windows operating systems.
Strong experience supporting iOS and macOS.
Working knowledge of Microsoft Office Suite.
Experience in managing Active Directory, including users, groups, and computers.
Excellent documentation, collaboration, and communication skills, both written and verbal.
Strong analytical skills and a creative, self-starting approach.
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.
JOB RESPONSIBILITIES:
Deliver on-site deskside support at the Denver, CO location.
Provide hardware and software support for Windows and Mac desktops and laptops.
Configure, test, and install printers, scanners, and network copier/printers.
Use computer images to install and configure laptops and PCs.
Ensure the latest approved BIOS and patches are applied to PCs and laptops.
Support users with file shares and permissions issues.
Track, log, and report each service request.
Perform security vulnerability patching and provide conference room support.
Carry out other duties as assigned.
Skills & Experience:
1–2 years of related experience.
Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
Excellent problem-solving skills.
Knowledge of Windows operating systems.
Strong experience supporting iOS and macOS.
Working knowledge of Microsoft Office Suite.
Experience in managing Active Directory, including users, groups, and computers.
Excellent documentation, collaboration, and communication skills, both written and verbal.
Strong analytical skills and a creative, self-starting approach.
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.