Telephone Claims Adjuster
Wells Media Group, California, MO, United States
Job Description
Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.
Every claim presents a new challenge. This role is ideal for someone who enjoys problem‑solving, analyzing information, and making confident decisions while supporting customers and internal partners.
Key Responsibilities
Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)
For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with exercise discretion and independence within increased level of authority
Recognizes and identifies body parts of a vehicle and understanding other potential property damage
Identifies customer needs and works to meet those needs using appropriate customer service skills
Determines subrogation or fraud potential and how to handle
Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
Licensing Requirements
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Case Management
Claims Administration
Claims Resolution
Claims Review
Insurance Claims Investigations
Compensation
Adjuster Analyst III: $21.20 -- $34.69/hr
Adjuster Consultant I: $26.49 -- $40.99/hr
Adjuster Consultant II: $28.03 -- $43.70/hr
Adjuster Sr Consultant I: $35.82 -- $50.24/hr
Compensation is based on experience and qualifications. Total compensation includes base pay and incentive pay if applicable.
Benefits
National General Holdings Corp. is an Equal Opportunity employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. Candidates who need assistance or accommodation in completing your online application may contact NGIC main office by phone at (336) 435-2000.
EEO Statement
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. The company’s policy is to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
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Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.
Every claim presents a new challenge. This role is ideal for someone who enjoys problem‑solving, analyzing information, and making confident decisions while supporting customers and internal partners.
Key Responsibilities
Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)
For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with exercise discretion and independence within increased level of authority
Recognizes and identifies body parts of a vehicle and understanding other potential property damage
Identifies customer needs and works to meet those needs using appropriate customer service skills
Determines subrogation or fraud potential and how to handle
Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
Licensing Requirements
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Case Management
Claims Administration
Claims Resolution
Claims Review
Insurance Claims Investigations
Compensation
Adjuster Analyst III: $21.20 -- $34.69/hr
Adjuster Consultant I: $26.49 -- $40.99/hr
Adjuster Consultant II: $28.03 -- $43.70/hr
Adjuster Sr Consultant I: $35.82 -- $50.24/hr
Compensation is based on experience and qualifications. Total compensation includes base pay and incentive pay if applicable.
Benefits
National General Holdings Corp. is an Equal Opportunity employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. Candidates who need assistance or accommodation in completing your online application may contact NGIC main office by phone at (336) 435-2000.
EEO Statement
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. The company’s policy is to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
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