Human Services Analyst

THE POSITION

The Department of Human Services (DHS), Bureau of Quality Management and Data Review is seeking a motivated Human Services Analyst who enjoys working with data to improve behavioral health services. In this role, you will help ensure that important information is accurate and useful for making program decisions. You will collaborate with program experts to solve problems and shape outcomes that benefit individuals and families. This position is an excellent fit for someone who enjoys solving complex issues and supporting program integrity.

DESCRIPTION OF WORK

This position supports the review, validation, and analysis of data used to guide important decisions in behavioral health programs. As a Human Services Analyst, you will perform the following duties:

• Data Monitoring: Review encounter data for accuracy, completeness, and compliance with reporting standards
• Trend Analysis: Identify issues, patterns, and needed corrections to support reliable eligibility and exemption decisions
• Technical Guidance: Provide direction to contractors and partners on data submissions, error resolution, and reporting processes
• System Support: Assist with system updates, file exchanges, and access management to maintain secure and accurate data operations
• Stakeholder Coordination: Work with internal and external partners to resolve data concerns and support program improvements

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. You will be required to report to 303 Walnut Street, Harrisburg, PA on Tuesdays and Wednesdays. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preference